Property Manager

People's Self-Help Housing•Pismo Beach, CA

About The Position

The Property Manager oversees tenant application processing, leasing, rent collection, property records, inspections, maintenance coordination, reporting, and community operations. The role includes marketing the property; receiving and qualifying applications through credit and background checks, references, and income verification; maintaining waiting lists; showing apartments; and reviewing lease contracts with tenants. The Property Manager conducts annual tenant recertifications and reviews leases, addendums, and house rules, and prepares for audits. Responsibilities also include assigning tasks and reviewing and approving timecards for Key holders; collecting and posting rents, making bank deposits, and maintaining tenant and unit files in accordance with regulations and on time; conducting move-in and move-out inspections; processing security deposit refunds; arranging lock re-keying; and coordinating repairs so units can be re-rented promptly. The role processes weekly accounts payable, purchase requests, work orders, and required weekly and monthly reports, and works within the approved operating budget. The Property Manager coordinates maintenance and preventive maintenance, maintains unit maintenance and warranty files, and checks community spaces and grounds for cleanliness and safety daily. The role maintains keys, assists tenants with lockouts, supports cultural and national celebrations, and, where applicable, manages the community room calendar and deposits. It may also involve coordinating self-sufficiency programs and recreational activities with internal departments and local agencies, advising tenants about social services, and preparing emergency information such as utility shutoff locations and escape routes. Management may require the Property Manager to live on site as a condition of employment, depending on regulatory or property needs; this requirement may change. The Property Manager attends relevant training and seminars to maintain required certifications and performs other duties as assigned.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic status.
Ability to provide professional and courteous customer service.
Ability to work collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
Valid California driver's license, proof of auto insurance, and access to a reliable vehicle.
Ability to lift up to 20 pounds and to walk, bend, and squat for short periods.

Nice To Haves

Experience in affordable housing property management is highly desired.
Bilingual English/Spanish ability is always highly preferred and may be required.

Responsibilities

Market the property and process tenant applications, including receiving and qualifying applicants, checking credit and criminal backgrounds and references, verifying income, maintaining waiting lists, showing apartments, and reviewing lease contracts.
Conduct annual tenant recertifications and reinforce leases, addendums, and house rules.
Review and prepare for audits.
Assign tasks and review and approve timecards for Key holders.
Collect rents, post payments to the database, make bank deposits, and maintain tenant and unit files in accordance with regulations and timelines.
Collect, roll, and deposit laundry money when applicable.
Conduct move-in inspections, review leases and house rules with new tenants, and instruct tenants on appliance use.
Conduct move-out inspections in coordination with the Portfolio Manager and/or Facilities/Maintenance Manager; arrange front-door lock re-keying; process security deposit refunds; and coordinate repairs and maintenance so units can be re-rented promptly.
Assist with periodic inspections.
Process accounts payable weekly.
Attend training classes and seminars to stay current with property-required certifications.
Prepare required weekly and monthly reports and work within the approved operating budget.
Process work orders by notifying maintenance staff, landscape staff, or outside providers as instructed; track preventive maintenance; and process purchase requests and approval forms.
Maintain a maintenance file for each unit, including warranty information and required preventive maintenance schedules and records.
Check community spaces, grounds, mailboxes, and parking areas daily for cleanliness and safety.
Maintain control of apartment and common-area keys and assist tenants with lockouts.
Assist tenants in organizing cultural and national celebrations.
Maintain the community room calendar when applicable, review use policies and rules with tenants, and accept and refund deposits for appropriate use of community space.
Coordinate self-sufficiency programs and recreational activities with the Health and Community Services Department, Portfolio Manager, and local agencies when applicable; advise tenants on accessing social services when applicable.
Prepare emergency information, including locations of gas and water shutoff valves and escape routes.
Perform other duties as assigned.