Property Manager

People's Self-Help Housing•Pismo Beach, CA

About The Position

The Property Manager oversees tenant application and leasing processes, rent collection and records, property maintenance coordination, reporting, and tenant services. The role includes conducting tenant certifications and inspections, maintaining compliance with applicable regulations and funder requirements, and coordinating with maintenance staff, portfolio management, community services, and local agencies. Management may require the Property Manager to live on site, depending on property needs and applicable requirements; this may change over time.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic statuses.
Ability to provide professional and courteous customer service.
Ability to work collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality of proprietary company information and personal client information.
Valid California driver’s license, proof of auto insurance, and access to a reliable vehicle.
Ability to perform light lifting up to 20 pounds, walking, bending, and squatting for short periods.

Nice To Haves

Experience in affordable housing property management is highly desired.
Bilingual English/Spanish skills are always highly preferred and may be required.

Responsibilities

Market the property; accept and process tenant applications; qualify applicants through credit and criminal background checks, references, and income verification; maintain waiting lists; show apartments; and review lease contracts with tenants.
Re-certify tenants annually and reinforce lease terms, addendums, and house rules.
Review and prepare for audits.
Assign tasks to key holders and review and approve their timecards.
Collect rent, post payments to the database, make bank deposits, and maintain tenant and unit files in accordance with regulations and deadlines.
Collect laundry money, when applicable, and deposit it regularly.
Conduct move-in inspections, review leases and house rules with new tenants, and explain appliance use.
Coordinate move-out inspections with the Portfolio Manager and/or Facilities/Maintenance Manager; arrange front-door lock re-keying; and process security deposit refunds promptly.
Ensure repairs and maintenance are completed as quickly as possible so units can be re-rented; assist with periodic inspections.
Process accounts payable weekly and prepare required weekly and monthly reports.
Attend relevant training and seminars to maintain required property certifications.
Work within the approved operating budget; process purchase requests and approval forms.
Process work orders by notifying maintenance staff, landscape staff, or outside providers as instructed, and track preventive maintenance.
Maintain a maintenance file for each unit with warranty information and records of required and completed preventive maintenance.
Check community spaces, grounds, mailboxes, and parking areas daily for cleanliness and safety.
Maintain control of apartment and common-area keys and assist tenants with lockouts.
Assist tenants in organizing cultural and national celebrations.
Maintain the community-room calendar when applicable; review its cleaning policy, security deposit, and other rules with tenants; and accept and refund deposits for appropriate community-space use.
Coordinate self-sufficiency programs and recreational activities with the Health and Community Services Department, Portfolio Manager, and local agencies when applicable.
Advise tenants on accessing public and private social services when applicable.
Prepare for emergencies by mapping gas shutoff valves, water shutoffs, escape routes, and related information.
Perform other duties as assigned.