Property Manager

Cousins Properties•Tempe, AZ

33d•Onsite

About The Position

The Property Manager plans, organizes, and controls the administration, operations, and fiscal management of the property. As a representative of the Cousins Properties brand, the role requires professionalism and integrity, strong organization, project management, and the ability to maintain friendly, firm-but-fair customer relationships. The position oversees property operations and maintenance, life safety, appearance, assigned human resource administration, lease administration, accounting and finance, customer relations, energy conservation and environmental protection programs, and contractual services in accordance with CuzWay Policy Guidelines. Duties and performance measures may vary by property. This is an on-site position in Tempe, Arizona; it is not remote or hybrid. The Property Manager coordinates customer move-ins and move-outs, manages customer service and property-improvement projects, oversees vendor contracts and building safety and maintenance programs, administers commercial and retail leases, and oversees financial reporting, budgets, reconciliations, and utility billing.

Requirements

At least 5 years overseeing property management of a Class A multi-tenant office building.
High school diploma or GED equivalent.
Intermediate to advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to respond promptly to others' needs and to property problems or emergency conditions.
Detail-oriented and well organized, with the ability to manage time and multiple projects efficiently and achieve required results.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong interpersonal, verbal, and written communication skills, with the ability to work and communicate effectively with all levels of operations.
Ability to analyze monthly and quarterly financial reporting, perform cost-benefit analysis and budget forecasting, and prepare monthly packages and annual operating budgets.
Valid driver's license.
Demonstrate customer service, responsiveness, integrity, protection of confidential information, and clear communication.

Nice To Haves

Tenant build-out or construction administration and management experience.
Bachelor’s degree.
Professional designation from BOMA or IREM.

Responsibilities

Coordinate customer move-ins and move-outs; work with the construction coordinator on customer space when appropriate and independently manage smaller customer space modifications.
Provide Class A-quality, timely customer service and develop and manage projects that improve customer relations, the retail experience, and property image.
Manage office administration, including employee performance management as assigned.
Coordinate with parking operations to support customer satisfaction.
Assist Senior Management, Leasing, Marketing, and Development as needed.
Ensure compliance with governmental guidelines and regulations; file required reports, maintain documentation, and communicate critical building-operation updates to customers.
Manage vendor contracts and specifications to ensure quality service; verify vendor qualifications and compliance with ownership requirements and periodically obtain competitive bids.
Work with the Chief Engineer to implement and direct fire and life safety, preventative maintenance, environmental management, and energy management systems as appropriate.
Conduct safety meetings for customers and property management team members, and perform routine site inspections for maintenance needs, safety hazards, common-area use, landscaping, curb appeal, and signage.
Stay informed about safety and environmental rules and regulations, including those related to HVAC and indoor air quality.
Attend seminars, industry meetings, and related organizations to stay informed about local market and real estate industry issues.
Manage commercial and retail lease agreements, including customer and ownership obligations, compliance, escalations, monthly charges, renewals, expirations, fees, notifications, and amendment content.
Oversee monthly financial reporting to management and use Yardi to support reporting accuracy.
Review operating financial reports, property status reports, and capital and customer improvement reports; identify variances and recommend ways to improve net operating income and cash flow.
Work with the Senior Accountant to prepare monthly, quarterly, and annual reporting packages for owners.
Prepare operating budgets for assigned projects, annual customer rent letters, and year-end reconciliations, including DOE, CAM bill-backs, and adjustments.
Oversee utility usage, customer and retailer sub-metering reports, and customer bill-backs.