Property Manager

AION•Pittsburgh, PA

21d

About The Position

Under the direction of the Regional Property Manager, the Property Manager oversees daily apartment community operations and works to deliver excellent customer service, maximize cash flow while preserving assets, achieve budgeted NOI, provide a quality living environment for residents, and establish a positive working environment for property team members. Duties vary depending on community size and the number of staff to whom responsibilities are delegated. The role covers financial performance and reporting, budgeting, rent collection, cost control, capital improvements, vendor oversight, leasing and marketing, compliance, resident services, maintenance coordination, safety, and team development. The Property Manager may also represent the property in court proceedings and must maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.

Requirements

High school diploma or equivalent.
At least 5–6 years of property management experience.
One year of supervisory experience.
In Pennsylvania or New Jersey, obtain a real estate license within 120 days of hire.
Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written English communication skills.
Strong computer skills, especially in Microsoft Office Suite.
Ability to walk apartments and grounds, including steps and stairs.
Availability to work weekends and holidays if required.
Occasionally lift 20 pounds or less.
Valid driver’s license.

Nice To Haves

Bachelor’s degree or CPM designation highly preferred.
Experience with RealPage preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
Monitor Entrata data, input and reporting functions, and the accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop strategies to reduce budgeted expenses.
Create the annual operating budget and business plan with the accounting team and Regional Property Manager.
Review financial statements with property accounting team members and prepare monthly variance reports.
Analyze income, expenses, traffic, lease expirations, market rents, and delinquency, and make recommendations as needed.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, verify accurate invoicing, and confirm contracted services and materials were properly delivered before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer or eviction actions.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, leasing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, on-site sales, marketing outreach, and advertising plans; maintain in-depth knowledge of the market and recommend rental pricing.
Ensure residents are on a NAA lease and monitor daily move-in/move-out status reports.
Verify weekly traffic sources, follow up on prospect status and closing ratios, and implement programs and team development plans to improve results.
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, other applicable laws, property guidelines, and occupancy standards.
Maintain e-shop, phone shop, and physical shop scores of 85% or higher.
Inspect the property and market-ready units daily.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs to meet residents’ needs and improve retention.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with AION selection policies and procedures.
Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
Build a team environment through weekly meetings, realistic goals, and open communication.
Generate employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.