Property Manager

Avenue5 Residential • Allen, TX

4d

About The Position

The Property Manager is responsible for the overall operations of Crestview Townhomes, including efficient property operations, supplier contracts, maintenance, lease administration, and monthly reporting. The role also creates a positive experience for residents, associates, and clients while managing resident satisfaction and retention, the resident lifecycle, property finances, and marketing in accordance with company standards.

The Property Manager leads and develops associates, meets client expectations, responds to resident complaints, and coordinates with residents and the corporate office on common-area maintenance and enforcement of landlord rules. The role also manages emergency and natural-disaster plans, safety records, property loss claims, and risk-management initiatives.

Requirements

• High school diploma.
• Two to three years of property-management experience.
• One to two years of direct management experience.
• Knowledge of resident rental lifecycle activities.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer-service and interpersonal skills, with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.

Nice To Haves

• Bachelor’s degree.
• Real estate license; it may be required in some locations.
• Knowledge of Salesforce.com.
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and property marketing in accordance with company standards.
• Meet client expectations and provide an excellent customer service experience.
• Recruit, interview, provide corrective feedback to, and hire associates.
• Lead and communicate a shared vision, and provide associates with coaching and development.
• Execute the strategic marketing plan to attract and retain residents.
• Understand and follow the operations guidelines established within the property management agreement.
• Respond to resident complaints and issues, and serve as a liaison between residents and the corporate office regarding common-area maintenance and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
• Organize and implement site natural-disaster and emergency-evacuation plans.
• Manage property and associate safety records, property loss claims, and risk-management initiatives.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED