Property Manager

A COMMUNITY OF FRIENDS•Los Angeles, CA

2d•$24 - $26•Onsite

About The Position

Under the supervision of a Property Supervisor and with directional support from the Director of Property Management, the Property Manager manages an assigned 48-unit supportive housing community for single adults. The role is responsible for the property’s fiscal, physical, and social soundness and oversees day-to-day administration, facilities, regulatory and legal compliance, and marketing. The Property Manager works with services staff to support stable operations and foster a healthy tenant community, coordinates maintenance requests and equipment replacements, and maintains communication among everyone involved in property operations while following A Community of Friends (ACOF) policies and procedures. The Property Manager works in a community-based setting and collaborates with an interdisciplinary team using a strength-based social service approach. The position requires communication and interpersonal skills and the ability to work with people who have experienced homelessness and individuals with physical, mental, and emotional disabilities. The Property Manager is required to live on-site at buildings with 16 or more units. Responsibilities include managing building operations, rent collection, leasing and renewals, tenant eligibility, file maintenance and recertifications, inspections, purchasing, maintenance coordination, budgeting, tenant relations, lease enforcement, incident documentation, and collaboration with case managers and service providers.

Requirements

High school diploma or equivalent.
At least two years of affordable housing property management experience, including experience with LIHTC, HUD, and/or HOME programs.
Knowledge of Microsoft Office software, including Word, Excel, and Outlook.
General knowledge of property management software such as RealPage.
Ability to develop and implement budgets and variance reports.
Skills in tenant problem solving and de-escalation.
Professional and positive attitude toward tenants, staff, vendors, and other organizations.
Access to a personal vehicle or alternative reliable transportation for ACOF business.
Ability to meet California minimum and ACOF insurance requirements when driving on company business.
Must live on-site for buildings with 16 or more units.
Ability to work in a community-based setting and on an interdisciplinary team using a strength-based social service approach.
Ability to work with people who have experienced homelessness and an understanding of individuals with physical, mental, and emotional disabilities.
Excellent communication and interpersonal skills.

Nice To Haves

Bachelor’s degree.
Experience leasing up a new affordable housing development.
Experience in or knowledge of best practices in Permanent Supportive Housing.
Bilingual Spanish/English.
Valid California driver’s license.

Responsibilities

Manage the overall physical and fiscal operation of the supportive housing property.
Collect and accurately record rent, meet collection benchmarks, and maintain computer records according to ACOF procedures.
Maintain occupancy at budgeted targets by managing leasing and lease renewals, interviewing applicants, determining eligibility, showing units, and coordinating with relevant government agencies in compliance with Fair Housing, funder requirements, and ACOF policies.
Maintain accurate tenant files and required documentation, including annual income recertifications, in compliance with regulatory requirements and ACOF policies.
Conduct property and unit inspections and respond to third-party inspection reports.
Order office and property supplies and submit check requests to accounting.
Coordinate with maintenance staff to maintain the property’s appearance; conduct daily walk-throughs and light housekeeping.
Prepare work orders and coordinate and schedule repairs with maintenance staff and third-party vendors; obtain and evaluate vendor bids and submit them for approval.
Schedule annual inspections and maintenance for gutters, fire extinguishers, air conditioners, heaters, smoke alarms, the project fire system, backflow system, storm drains, and other required systems.
Track major purchases, replacements, and maintenance repairs.
Review property expenses against budget goals and identify cost-saving opportunities.
Manage and coordinate maintenance staff, track work orders, follow up on outstanding requests, and ensure accurate entry and approval of maintenance staff time in the designated timekeeping system.
Provide professional customer service to tenants in partnership with services and maintenance staff.
Respond to tenant complaints and questions professionally, fairly, consistently, and within a reasonable time frame.
Enforce leases and house rules and prepare and post written notices to tenants.
Report complex situations and potential property or tenant concerns promptly to the Property Supervisor.
Prepare detailed incident reports and documentation in accordance with ACOF procedures.
Counsel tenants regarding lease noncompliance and delinquent payments.
Meet at least biweekly with case managers or other service providers to address issues, promote tenant retention, assist with tenant activities, plan meetings, and support activities.
Participate in hearings and appeals as needed.
Perform other day-to-day operations tasks as assigned.