Property Manager

HABITAT FOR HUMANITY PHILADELPHIA INC•Philadelphia, PA

12d•$53,200 - $55,000•Onsite

About The Position

The Property Manager is responsible for the daily operations, stewardship, compliance, homeowner relations, financial coordination, and physical oversight of Habitat for Humanity Philadelphia’s homeownership properties. The role manages assigned properties professionally and efficiently while supporting affordable homeownership program requirements, property standards, resale restrictions, occupancy requirements, and applicable funder, local, state, and organizational requirements. The position oversees property operations and records; supports homeowner transitions, resale processes, and education programming; maintains compliance documentation and prepares reports; and provides responsive service to homeowners and community partners. It also coordinates inspections, repairs, warranty work, preventive maintenance, emergency preparedness, homeowner payments and fees, and related budgets and administrative processes. The role collaborates with internal staff, vendors, lenders, public agencies, and community partners, and maintains accurate and confidential property, homeowner, financial, and compliance records. This is a full-time salaried position based at the main office in Philadelphia, with work primarily on site at assigned properties and local travel as needed. The stated service week is Monday, Tuesday, and Friday from 9 a.m. to 5 p.m., and Tuesday and Thursday from 11 a.m. to 7 p.m.; the posting also requires availability for weekends and a flexible schedule as needed. The position reports directly to the Director of Homeowner Services.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication, customer service, organization, problem-solving, and conflict-resolution skills.
Ability to manage multiple priorities, meet deadlines, maintain accurate records, and work respectfully with homeowners and community members from diverse backgrounds.
Availability to respond to urgent property matters, homeowner issues, inspections, or emergencies as required by organizational policy.
Ability to obtain required Habitat Federal and Pennsylvania licensure for loan originators (QLO/MPAR and NMLS).
Understanding of and desire to advance Habitat for Humanity Philadelphia’s vision and mission.
Ability to climb and descend stairs as needed.
Ability to sit for extended periods at a computer and desk workstation.
Ability to lift and carry 25 pounds.
Ability to work primarily on site at assigned properties and travel locally as needed.
Ability to walk properties and navigate stairs to inspect homes, exterior areas, and common areas; use standard office equipment; and occasionally lift or move light materials.

Nice To Haves

Associate or bachelor’s degree in property management, business administration, housing, real estate, social services, or a related field.
Three to five years of property management, housing program, real estate, homeowner services, or affordable housing experience.
Knowledge of affordable homeownership programs, fair housing, property stewardship, resale restrictions, deed covenants, occupancy requirements, homeowner agreements, and compliance documentation.
Affordable housing, housing counseling, real estate, fair housing, or property management certifications; the posting indicates these are preferred or may be required within a designated period after hire.
Proficiency with Microsoft Office and property management, housing, or compliance software.

Responsibilities

Oversee day-to-day administrative and operational activities for assigned homeownership properties.
Maintain accurate property, homeowner, occupancy, resale, warranty, repair, and program records.
Coordinate property onboarding, homeowner transitions, resale processes, move-in readiness, and related documentation.
Monitor occupancy, homeowner compliance, service requests, maintenance follow-up, insurance documentation, and property condition.
Support fair and consistent implementation of organizational policies, homeowner agreements, deed restrictions, resale provisions, and program guidelines.
Support development and implementation of the Multifamily program education curriculum by identifying and coordinating qualified workshop presenters, scheduling sessions, and tracking participant completion.
Ensure ongoing compliance with affordable homeownership requirements, including income eligibility, occupancy, resale restrictions, deed covenants, affordability periods, and funder requirements.
Maintain homeowner eligibility, occupancy, resale, and compliance documentation and prepare required reports for leadership, funders, housing agencies, lenders, and regulatory partners as assigned.
Support monitoring visits, file reviews, audits, inspections, and corrective action plans.
Track homeowner obligations such as owner-occupancy, insurance, taxes, maintenance standards, and other agreement or property-document requirements.
Provide professional, respectful, and responsive service to homeowners, applicants, guests, neighbors, vendors, and community partners.
Address homeowner questions, concerns, notices, compliance issues, maintenance coordination matters, and property disputes in a timely and documented manner.
Coordinate homeowner communications regarding inspections, repairs, warranties, resale, occupancy requirements, and program obligations.
Promote stable, safe, well-maintained homeownership communities that support the organization’s mission and long-term affordability goals.
Collaborate with homeowner services, construction, and finance staff, as well as community partners, lenders, and public agencies.
Conduct or coordinate property, exterior, common-area, and home-condition inspections as applicable.
Coordinate approved repairs, warranty items, preventive maintenance, and property improvements with Build staff, vendors, contractors, and homeowners.
Monitor service requests and homeowner follow-up to ensure property issues are documented and resolved appropriately.
Support emergency response procedures, property preparedness, insurance coordination, and safety communications as required.
Coordinate homeowner payments, fees, assessments, escrow-related items, reimbursements, and other charges in accordance with policy and applicable agreements.
Monitor delinquency or noncompliance, issue notices, support approved repayment or corrective action plans, and coordinate with leadership regarding legal or enforcement action when appropriate.
Assist with property budgets, purchase orders, invoices, expense tracking, monthly reports, insurance documentation, and financial performance reviews.
Maintain confidentiality and accuracy in homeowner, financial, compliance, and property records.