Property Manager

Gates Hudson & Associates•Charlottesville, VA

7d•$70,000 - $75,000

About The Position

The Property Manager is accountable for all property operations and coordinates people, activities, and resources to achieve objectives set by the Regional Manager and Property Owner, including maximizing occupancy and property values. The Property Manager also trains the Assistant Property Manager to assume the role’s duties during the Property Manager’s absence. All business must comply with company policies and procedures, applicable fair housing laws, the Americans with Disabilities Act, and other laws pertaining to apartments. The role oversees property finances, on-site personnel, administrative processes, leasing, accounts receivable, marketing, resident relations and retention, maintenance, and safety. Responsibilities include budget oversight, staff supervision and development, leasing and payment administration, resident service, property inspections, maintenance coordination, and compliance with applicable policies and laws.

Requirements

High school degree or equivalent certification.
2–5 years of experience as a Property Manager.
Ability to work independently and as a productive team member.
Knowledge of landlord/tenant, ADA, and fair housing law.
Ability to lead, develop, and mentor a team.
Ability to organize and coordinate work efficiently, set priorities, and motivate others.
Strong customer service background.
Excellent written and verbal communication skills.

Responsibilities

Assist with preparation of the annual budget and manage expenditures within approved budget guidelines.
Ensure routine expenditures align with the owner-approved budget, control purchases, and use approved vendors.
Process, approve, and submit invoices to the Corporate Office weekly; maintain and reconcile petty cash.
Enforce rental payment policies and pursue delinquent accounts.
With Regional Manager approval, hire and terminate on-site staff; train, motivate, supervise, and review staff performance.
Conduct new employee orientation, ongoing training, annual performance reviews, and timesheet review and approval.
Investigate and respond to written resident complaints.
Manage applicant qualifications and approve or disapprove applications according to company guidelines.
Ensure lease accuracy and compliance, and maintain office files and records in accordance with company policies and business practices.
Coordinate with vendors and contractors regarding work schedules, billing, vendor relations, and insurance certificates.
Prepare rent increase Group Edit Lists for Regional Manager approval; review correspondence and attend corporate and on-site meetings.
Provide clerical support, including typing, filing, reports, telephone coverage, and daily report closeout.
Complete lease applications, verifications, lease paperwork, addendums, and prospect follow-up; accept rents and deposits and maintain prospect records.
Maintain accurate records, logs, and operating access data; produce daily, weekly, and monthly reports and monitor office supply inventory.
Collect, verify, post, and deposit resident payments; follow accounts receivable procedures and calendars.
Contact delinquent tenants, send reminders, audit delinquency reports, assess applicable charges, and issue required nonpayment notices in accordance with leases and regulations.
Forward delinquency suit lists to attorneys and testify in court when necessary.
Review move-in accounts and charges; reconcile security deposit returns and move-out accounts; prepare financial disposition forms and process bad debt for collection when needed.
Welcome and show the property to prospective residents, handle incoming calls, review advertising, promote referral programs, and suggest marketing and resident satisfaction improvements.
Maintain positive customer service and goodwill with prospects, residents, coworkers, and contractors.
Review notices to vacate and attempt to retain residents; conduct move-in and move-out inspections and follow up on maintenance service satisfaction.
Walk and inspect the property regularly, including vacant apartments; coordinate timely apartment turnovers and schedule and monitor maintenance activities.
Oversee preventative maintenance and energy management inspections and programs.
Provide feedback during emergencies, complete incident or accident reporting, ensure workers’ compensation claims are reported, and promote property safety and security.