Property Manager, Multifamily

Cushman & Wakefield•Jacksonville, FL

3d•Onsite

About The Position

The Property Manager is responsible for maintaining a multifamily community to a market-ready standard and ensuring a high level of service. The role oversees property operations and leads the on-site team to maximize property performance. This is a full-time, on-site position at a confidential multifamily property in the North Jacksonville, Florida market. The Property Manager oversees operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, renewals, service contracts, expense control, and audits. The role also manages community finances and budgets, monitors advertising and client traffic, and works with leasing staff to meet leasing and marketing goals. The position provides customer service to residents and prospects, handles lease and renewal paperwork, maintains resident files, and resolves resident conflicts. It also includes hiring, coaching, mentoring, and supervising the on-site team; ensuring company policies and procedures are followed; and fostering team engagement and retention. The role requires regular travel and work in a professional office environment.

Requirements

At least 3 years of on-site multifamily property management experience.
Strong financial acumen, including property reporting, month-end processes, variance analysis, invoicing, budgeting, and expense management.
Experience with rent collection, delinquencies, occupancy, leasing, and renewals.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage and supervise a team.

Nice To Haves

Bachelor’s degree preferred.
Florida real estate license preferred.
Prior experience managing properties with 300–400 units strongly preferred.

Responsibilities

Oversee the smooth operation of the multifamily community in a fast-paced environment.
Manage property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage the on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop marketing programs to drive revenue.
Model the company’s mission and lead by example.
Supervise day-to-day on-site operations and ensure policies and procedures are followed.
Interview, hire, and coach staff as needed.
Maintain resident files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community budget and finances.
Work with leasing staff to achieve leasing and marketing goals.
Assess leasing opportunities and set goals to improve staff performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.