Property Manager

Avenue5 Residential • Pflugerville, TX

19d

About The Position

The Property Manager is responsible for the overall operations of the property, including efficient operations, supplier contracts, maintenance, lease administration, and monthly reporting. The role creates a positive experience for residents, associates, and clients. The Property Manager manages day-to-day property operations, resident satisfaction and retention, resident lifecycle activities, property financial performance, and marketing in accordance with company standards. The position also leads, coaches, and develops associates; meets client expectations; manages resident concerns; coordinates safety and risk-management initiatives; and carries out site emergency plans.

Requirements

• High school diploma required.
• Two to three years of property management experience required.
• One to two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.

Nice To Haves

• Bachelor’s degree preferred.
• Real estate license preferred or may be required in some locations.
• Knowledge of Salesforce.com preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and marketing in accordance with company standards.
• Meet client expectations and provide excellent customer service.
• Recruit, interview, provide corrective feedback to, and hire associates.
• Lead and communicate a shared vision, and provide coaching and development to associates.
• Execute the strategic marketing plan to attract and retain residents.
• Understand and follow the operations guidelines established within the property management agreement.
• Respond to resident complaints and issues, and serve as liaison between residents and the corporate office regarding common-area maintenance administration and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
• Organize and implement site natural-disaster and emergency-evacuation plans.
• Manage property and associate safety records, property-loss claims, and risk-management initiatives.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED