Property Manager

BXP•Boston, MA

5d•$107,000 - $175,495•Hybrid

About The Position

The Property Manager is responsible for managing and providing day-to-day direction and supervision related to operations and maintenance, revenue maximization, expense control, and tenant relations in an assigned portfolio or property. This role can be performed independently and/or through the management of staff. The primary goal is to ensure the efficient and profitable operation of assigned properties while maintaining strong tenant relationships.

Requirements

BA/BS degree required. A concentration in business administration or real estate related field preferred.
A minimum of 5 years of property management experience required.
Prior Class A commercial office property management experience and familiarity with operating a multi-tenant office building strongly desired.
Working knowledge of local building and fire codes.
Working knowledge of all building systems including but not limited to HVAC, electrical, plumbing, and vertical transportation.
Working knowledge of security and life safety protocols.
Ability to work autonomously and also as a productive member of a team.
Ability to organize and coordinate work efficiently, set priorities, and motivate others.
Ability to work in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Excellent problem-solving skills and use of resources.
Proficiency with Microsoft Office Applications.
Valid Driver’s License required.
Flexibility with schedule.

Nice To Haves

Certification as Real Property Administrator (RPA®) and/or Certified Property Manager (CPM®) preferred.
Continuing education toward LEED certification highly desirable.

Responsibilities

Manage and provide day-to-day direction and supervision related to operations and maintenance, revenue maximization, expense control, and tenant relations in assigned portfolio or property.
Build and lead a highly effective and efficient team in collaboration with Senior Property Manager.
Collaborate with internal departments and external groups to produce desired results for the property/portfolio.
Mobilize BXP employees and contracted service providers to meet or exceed customer expectations and goals.
Maintain frequent contact with tenants focusing on improving service delivery and client satisfaction.
Develop and maintain strong business relationships with tenants and vendors.
Actively participate in the collections process by communicating with tenants and regional staff.
Review tenant alteration plans and confirm required documentation is obtained.
Provide additional services to tenants and enhance work order revenue.
Regularly inspect tenant spaces, mechanical areas, grounds, and common areas.
Develop annual operating and CapEx budgets and implement the business plan, ensuring net operating income (NOI) goals are met.
Formulate and submit quarterly accruals, budget reforecasts, provide explanations for variances, and required financial reporting.
Manage and oversee CapEx projects in assigned properties.
Solicit, negotiate, and administer service contracts and one-time projects.
Review and authorize purchase orders and payments to vendors.
Engage contractors with sufficient technical expertise to service the property.
Provide leadership, direction, and day-to-day supervision to the PM team, execute strategic goals, assign work, and provide training.
Ensure vacant spaces are maintained and ready for leasing tours.
Maintain familiarity with all sections of leases related to operating provisions, services, expenses, tenants’ use, and landlord’s obligations.
Meet regularly with janitorial, maintenance, and security contractors to review quality of work and adherence to contract specifications.
Oversee timely execution of the BP Loss Control Program and Emergency Response Planning, ensuring employees are trained and materials are updated.
Investigate and report all accidents/property damage to appropriate management and authorities.
Manage property-level sustainability program including energy management, recycling, and conservation efforts.
Oversee the maintenance of all tenant-facing documents, including building manuals and tenant handbooks.
Manage and implement parking operations.
Regularly tour tenant space construction projects to ensure building systems and adjacent areas are not negatively impacted.
Assist BXP Leasing Group as required, including conducting leasing tours.
Provide feedback to vendors on contract employees’ performance.
Monitor the status of vendor’s insurance certificate requirements.
Maintain a working knowledge of Company databases and informational/reporting tools.
Attend and participate in BOMA and industry-related meetings and events.
Perform other duties and special projects as assigned.