Property Manager

Beacon Communities•Boston, MA

14d•$75,000 - $87,000•Onsite

About The Position

The Property Manager independently manages and resolves site-management issues at Rockingham Glen in West Roxbury, Massachusetts. The role oversees the property’s financial, administrative, operational, leasing, maintenance, safety, marketing, and resident-relations functions in accordance with company policies and applicable government and housing-agency requirements. The Property Manager works with on-site and off-site human-service providers and the resident community, contributes to joint decision-making, and balances competing objectives. The position reports to the Regional Vice President of Beacon Residential Management and manages direct reports as assigned. The role manages site budgets and reporting, regulatory compliance, leasing and occupancy processes, property inspections and maintenance, staff performance, marketing, and community partnerships. It also supports resident engagement and services, handles complaints and property issues, and responds to after-hours emergencies. The position requires the ability to physically inspect the property, including walking and climbing stairs and working in all weather conditions. A vehicle, valid driver’s license, and insurable driving record must be maintained.

Requirements

Bachelor’s degree in a related field, preferably Business Administration, Real Estate, or Public Administration, or equivalent knowledge or experience.
Three years of related work experience.
Experience as a manager or assistant manager of a public or private apartment or condominium complex, with responsibilities for leasing or admissions, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
Familiarity with housing management, budgeting, and housing-agency regulations, including, where applicable, LIHTC, HUD, and/or Public Housing programs.
Strong organizational and management skills and demonstrated ability to work as a critical team member committed to building strong communities.
Proficiency with Microsoft Word and Excel.
Excellent verbal and written communication skills.
Self-motivated, flexible, and detail-oriented.
Ability to interact effectively with people from different ethnic and educational backgrounds, including listening and showing sensitivity to others’ feelings, needs, and points of view.
Tact and courtesy in interactions.
Ability to physically inspect the entire property, including walking and climbing stairs, and withstand all weather conditions.
Must respond to after-hours emergencies.
Must possess and maintain a vehicle and valid driver’s license, with an insurable driving-record history, to obtain and maintain employment.
Required core competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
Required management competencies: Decision-Making/Judgment, Communication, Budgets/Cost Control, Managing for Results, and People Development.
Required large-site Property Manager functional competencies: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, and Hiring.

Nice To Haves

CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit), or CPM (Certified Property Manager) certification.
Yardi proficiency.

Responsibilities

Manage the site’s financial operations in accordance with company and government-agency rules, regulations, and guidelines.
Develop, monitor, and oversee site-management programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
Prepare the annual operating budget, monitor it, and make budget projections.
Prepare five- and 20-year capital-needs studies.
Ensure compliance with agency regulations and documentation deadlines.
Prepare management, marketing, delinquency and occupancy, bad-debt write-off, and expense reports.
Reconcile reports to the General Ledger and approve vendor invoices and cash-receipt batches.
Monitor energy and utility consumption, authorize inventory and maintenance purchases, and monitor turnovers and major replacements.
Maintain vendor service agreements and current certificates of insurance.
Complete special projects assigned by the Regional Vice President.
Represent Beacon Communities publicly and develop partnerships with local public officials, businesses, and agencies.
Meet with the Resident Services Coordinator to establish property work plans and develop courses of action.
Respond to questions and complaints from the public and residents; investigate complaints, disturbances, and violations; and resolve problems.
Manage the rental program and related forms, documents, and computer programs in accordance with company, HUD, LIHTC, and/or Public Housing guidelines to confirm continued-occupancy eligibility.
Oversee administration of the ADA/Section 504 reasonable-accommodation policy.
Oversee leasing, income certifications and recertifications, and agency-billing approvals.
Oversee move-ins and move-outs, security deposits, transfers, rent changes, and Guest Card entry in Yardi.
Oversee or handle evictions when appropriate.
Oversee building, grounds, and property security; ensure that grounds and units are properly maintained in accordance with company and HUD requirements.
Monitor and ensure completion of site-safety activities, accident and insurance reporting, emergency training, and media training.
Oversee service orders in Yardi.
Foster collaborative relationships with residents, coordinate resident services for units, conduct resident meetings, and assist with new-resident orientation.
Manage staff, including hiring, termination, status changes, performance-management decisions, and performance and compensation appraisals.
Set work-performance standards and communicate them to employees.
Conduct site inspections and update files for continued housing occupancy in accordance with company, HUD, and LIHTC requirements and procedures.
Handle all aspects of site and unit inspections.
Interact with housing and human-service agency personnel.
Oversee or conduct and coordinate marketing activities to promote the property, market units to prospective residents and guests, and complete market surveys.
Conduct resident-retention events and activities and outreach to local businesses and organizations.

Benefits

Medical, dental, and vision coverage for employees regularly scheduled to work at least 24 hours per week.
HSA/FSA options.
13 paid holidays per year.
Paid time off, including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early-close Fridays.
401(k) program with company match.
Company-paid life insurance.
Optional voluntary life, critical illness, hospital care, and accidental injury coverage.
Employee Assistance Program.
Childcare and eldercare support.
Career development and advancement opportunities.