Property Manager

Tailwind Group•Vermillion, SD

10d•Onsite

About The Position

Tailwind Group is hiring a Property Manager to lead the day-to-day management of The Quarters Vermillion, a student housing community in Vermillion, South Dakota, serving students at the University of South Dakota. The 169-unit, 496-bed community includes two-, three-, and four-bedroom units and amenities such as a resort-style swimming pool, hot tub, infrared sauna, fitness center, and game room. The Property Manager will lead the property team, support residents, and drive operational and financial performance. This role is responsible for meeting leasing and occupancy goals, managing budgets, maintaining the property, and making data-driven decisions. The position is fully in-office and requires consistent daily onsite presence. The standard schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional nights and weekends may be required based on business needs. The role also includes after-hours emergency response, extended hours during annual turnover, and minimal travel for occasional company events or as needed. The compensation range is $58,397 to $70,230, plus bonus potential. Tailwind Group states that final offers depend on factors including education, skills, experience, and location. The role is not eligible for visa sponsorship.

Requirements

Bachelor’s degree in business administration, marketing, real estate, or a related field is strongly preferred.
Three or more years of property management experience.
One or more years of supervisory experience.
Understanding of property management standards, including Fair Housing laws, tenant and landlord rights, and general real estate principles.
Working knowledge of budgeting, financial reporting, rent collection, and expense management.
Familiarity with student-focused customer service and community engagement expectations.
Strong people leadership skills and the ability to coach, support, and develop team members.
Ability to resolve conflict and escalate situations in a customer-focused manner.
Ability to implement innovative solutions and continuously improve processes.
Ability to take ownership of decisions and outcomes and demonstrate integrity in challenging situations.
Pass a criminal background check.
Availability after hours to support on-call emergencies throughout the year.
Ability to work extended hours during annual turnover, including nights and weekends.
Ability to work fully in-office with consistent daily onsite presence.
Minimal travel may be required for occasional company events or as needed.

Nice To Haves

Student housing experience is preferred.
Experience with Entrata software or a similar system is preferred.
Open to becoming a Certified Pool Operator.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members, and handle escalated customer concerns as needed.
Conduct regular community walks, assess amenities and common areas, maintain curb appeal, and foster pride of property among team members.
Lead the development, execution, and ongoing management of annual budgets in partnership with ownership, asset management, and accounting to support positive net operating income.
Oversee and support leasing to meet leasing velocity goals and achieve budgeted annual occupancy.
Lead and support on-site maintenance, office, and leasing staff through team meetings, onboarding, training, and annual performance reviews.
Coach and develop team members through accountability, collaboration, empowerment, and regular one-on-one meetings.
Use business intelligence tools to analyze property performance and present data-driven insights to leadership as requested.
Maintain knowledge of the property, competition, and local market conditions.
Engage, contract, and oversee vendors and operational services; ensure invoices are accurate and comply with budget guidelines.
Maintain complete, current community files and records in property management systems.
Oversee accounts receivable, delinquency, and collections; escalate delinquent accounts according to company procedures.
Develop an office culture centered on teamwork, resident service, and clear, honest communication.
Work with the Recruiting Team to identify, hire, and onboard community staff.
Respond to and document after-hours issues and emergencies, including responding onsite as needed.
Maintain a professional appearance and comply with the company dress code.
Manage annual unit turnover and move-in/move-out procedures, including move-out inspections, unit readiness, assessment and documentation of move-out charges, vendor bids, and furniture ordering, tracking, and distribution as applicable.
Hire temporary staff for the annual turnover process.