Sr Property Manager
About The Position
The Senior Property Manager oversees up to three communities or assets and coordinates their day-to-day activities in accordance with Quantum Residential standards. The role is responsible for converting prospective residents into leases, maintaining and increasing occupancy, communicating with current residents, and establishing an effective renewal and retention program. It also oversees property reporting, rent collection and posting, office administration, filing, and record-keeping systems. The position includes marketing and leasing, lease administration, resident relations, accounting, and—where applicable—affordable-housing compliance. The manager operates the property within financial guidelines set by the Regional Property Manager and Owner, prepares required reports, and directly supervises office and maintenance staff, including approving timecards. The role may require overtime to meet deadlines, travel to conferences, and use of a personal vehicle.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Two years of related property-management experience or training preferred.
- Proficiency with Microsoft Office, particularly email, Word, and Excel.
- Knowledge of office management systems and procedures; strong time-management, multitasking, and prioritization skills; attention to detail; and problem-solving skills.
- Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
- Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American units of money, weight, volume, and distance.
- Valid driver’s license and valid liability insurance.
- Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds and rarely moving more than 50 pounds.
Nice To Haves
- Experience managing or leasing multifamily properties.
- Multifamily certification such as ARM, CAM, or NALP.
- Bookkeeping experience.
- Effective communication skills and a safety-conscious approach.
- Self-motivation and self-direction, attention to detail, ability to work under pressure and with or without direct supervision, and potential to become a team leader.
Responsibilities
- Respond to telephone and walk-in inquiries, show apartments, follow up with prospects, and work to convert prospects into leases.
- Monitor property traffic using guest cards and traffic logs; open models and walk tour routes daily to ensure a quality presentation.
- Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files.
- Conduct periodic market surveys as requested and encourage resident retention through renewal outreach and retention programs.
- Secure at least the industry-average share of the property’s overall closed leases.
- Conduct move-in inspections and review welcome packets with new residents in a timely manner.
- Maintain legal records and files, and enter daily activity in daily and vacancy reports.
- Prepare and process resident service requests and assist with resident problems and complaints.
- Help prepare newsletters and promotional flyers and plan community activities and events.
- Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
- Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
- Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals; and make bank deposits.
- Help prepare weekly and monthly reports and legal action for evictions as necessary.
- Where applicable, comply with regulatory and investor requirements, conduct initial and annual certifications, process rent increases and utility allowances under LIHTC and HUD guidelines, and prepare sites for audits and inspections.
- Manage office clerical work, filing, and record-keeping systems; oversee day-to-day community activities.
- Directly supervise office and maintenance staff, including approving timecards.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
