Property Manager

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

21d•$140,000 - $150,000

About The Position

The Property Manager provides management, direction, and leadership to ensure a property is maintained and operated in accordance with KW Property Management objectives. The position serves as a key liaison among the client, KW Property Management, internal support staff, residents, owners, vendors, and the Association Board of Directors and/or Developer. It is responsible for managing and operating assigned communities, facilitating solutions to community issues, and meeting or exceeding contractual property management obligations. The role requires strong management, customer service, and supervisory skills, as well as a professional, timely, and client-oriented approach. Property Managers are certified and licensed by the State of Florida as Community Association Managers (CAMs). This full-time, exempt position supervises on-site staff and manages community operations, finances, records, contracts, communications, maintenance coordination, and resident processes. The manager prepares budgets and reports, oversees vendor and service performance, supports Board meetings, and maintains current knowledge of relevant statutes and community documents. Work is performed in a professional office environment and includes daily walks of the property, including climbing stairs. The schedule is Monday through Friday, with business hours determined by client needs; flexibility for extended hours, nights, and weekends may be required. Some local travel for training or meetings is expected.

Requirements

Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Florida Community Association Manager (CAM) license.
Valid Florida driver’s license.
Ability to work extended periods and maintain flexibility in work hours, which may include nights and weekends.
Ability to react to and address emergency situations in a timely manner.
Some locations require bilingual English and Spanish skills.
Ability to manage on-site staff.
Ability to meet the physical demands of the role, including regularly talking or hearing, frequently standing and walking, using hands to handle or feel objects, reaching, and climbing stairs during daily property walks.

Responsibilities

Represent the company positively and professionally in interactions with coworkers, residents, owners, clients, and the public, and continually seek to improve work processes and results.
Coordinate the company’s work at assigned properties to meet or exceed contractual property management obligations.
Prepare the association’s annual budget.
Analyze and distribute monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain complete and accurate property files and records, coordinate information processing with headquarters support staff, and provide timely property status reports.
Supervise on-site team members, develop service specifications, evaluate maintenance and management performance, promote professional conduct and safety compliance, and motivate staff as a team.
Build collaborative working relationships across departments and project teams; prepare for and chair team meetings.
Maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
Coordinate new resident move-ins, provide introductions and orientation, explain available services, and review building rules and regulations.
Set and uphold high performance standards through personal follow-up on service delivery.
Respond to phone calls and correspondence promptly and professionally.
Maintain professional relationships with the Board of Directors, unit owners, and vendors.
Run Board of Directors meetings when necessary in accordance with Robert’s Rules of Order.
Prepare management reports covering administrative matters, finances, property conditions, project progress, and recommendations.
Prepare professional presentations of reports, action plans, budgets, and bid analyses.
Support KWPM’s values, philosophy, and goals and follow company policies.
Organize time and balance competing demands across multiple projects.
Attend monthly managers’ meetings.
Upload, maintain, and update documents in management support systems.
Monitor, evaluate, and negotiate contracts; ensure vendors provide required insurance certificates and business licenses, and update related documents.
Maintain accurate Association office records, files, communications, and policies in accordance with company standards.
Update Association communications, including menu boards, newsletters, and the Association website.
Process violations, work orders, architectural control applications, lease applications, and sale applications as required.
Monitor asset cash balances and available project funds, and manage cash flow for capital improvements.
Monitor aging reports, initiate timely legal action, and update the collection module.
Maintain equipment maintenance logs and inventory, and update the preventive maintenance manual quarterly.
Walk the property daily, including climbing stairs.
Travel locally for training and/or meetings as needed.