Property Manager

QUANTUM RESIDENTIAL•Portland, OR

3d•$28 - $31•Onsite

About The Position

The Property Manager is responsible for leasing and occupancy, resident communications and retention, property reporting and rent processing, and coordination of the development’s day-to-day activities in accordance with Quantum Residential standards. The role manages office clerical, filing, and record-keeping systems and works to identify and meet residents’ needs. The position also oversees office and maintenance staff and may take on overall building management duties when staffing is limited. The Property Manager supports property marketing and leasing, lease administration, resident relations, and financial and accounting procedures. For affordable properties, the role also carries out applicable compliance work under LIHTC and HUD guidelines and prepares properties for regulatory reviews, audits, and inspections.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Two years of related property management experience or training is preferred.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Strong time-management skills and ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform arithmetic using American units of money, weight, volume, and distance.
Valid driver’s license and valid liability insurance; use of a personal vehicle may be required.
Ability to perform the listed physical functions, including standing, walking, climbing or balancing, reaching, and frequently lifting or moving up to 25 pounds; on rare occasions, the role may require moving more than 50 pounds.

Nice To Haves

Experience managing or leasing multifamily properties.
Multifamily certification such as ARM, CAM, or NALP.
Bookkeeping experience.
Effective communication skills.
Safety-conscious approach, attention to detail, ability to work under pressure, self-motivation, and self-direction.
Ability to work with or without direct supervision and to become a team leader.

Responsibilities

Respond to telephone and walk-in prospects, show apartments, follow up with prospective residents, and work to convert prospects into leases and maintain or increase occupancy.
Monitor property traffic using guest cards and traffic logs, maintain the model tour route and open models daily, obtain lease information, complete applications, and conduct required credit and reference checks.
Set up and maintain lease files, conduct periodic market surveys as requested, and contact residents whose leases are expiring or who are not currently on lease to encourage retention.
Secure at least the industry-average share of the property’s overall closed leases.
Conduct move-in inspections, review welcome packets with new residents, maintain legal records and files, and enter daily activity on daily and vacancy reports.
Prepare and process resident service requests, assist with resident problems and complaints, and help prepare newsletters and promotional flyers and plan community activities and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the budget and financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rent, application fees, security deposits, and other payments; maintain account records and journals; and make bank deposits.
Help prepare weekly and monthly reports and legal action for evictions when necessary.
For applicable affordable properties, comply with regulatory and investor requirements; conduct initial and annual certifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Prepare applicable sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory agency and investor audits, and inspections.
Manage office clerical, filing, and record-keeping systems and coordinate day-to-day activities of the development.
Directly supervise office and maintenance staff, including approving timecards.
Perform other assigned tasks, potentially including overall management of the building when staffing is insufficient.