Property Manager

QUANTUM RESIDENTIAL•Bend, OR

7d•$30 - $32•Onsite

About The Position

The Property Manager oversees leasing, resident relations, financial and administrative operations, and day-to-day activities of a multifamily property, in accordance with standards established by Quantum Residential and financial guidelines set by the Regional Property Manager and Owner. The role is responsible for converting prospective residents into leases, supporting occupancy and renewals, communicating with residents, and coordinating office and maintenance staff. The position also manages clerical, filing, and record-keeping systems and works to identify and meet residents’ needs. Responsibilities include marketing apartments and conducting tours, administering leases and move-ins, responding to resident requests and complaints, collecting and recording payments, maintaining financial records, and preparing reports. Where affordable housing requirements apply, the manager also handles certifications and prepares the property for regulatory reviews, audits, and inspections. The role directly supervises office and maintenance staff, including approving timecards. The job is based at Verde Pines in Bend, Oregon; travel is described as negligible, though occasional out-of-town conference travel may be required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Two years of related property management experience or training is preferred.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Strong time-management skills and the ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American units of money, weight, volume, and distance.
Valid driver's license and valid liability insurance; use of a personal vehicle may be required.
Ability to meet the stated physical demands, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.
Ability to work under shifting priorities and deadlines; overtime may be required to meet deadlines.
Effective communication, safety awareness, self-motivation, self-direction, attention to detail, ability to work under pressure and with or without direct supervision, and potential to become a team leader are identified as desirable attributes.

Nice To Haves

Experience managing or leasing multifamily properties.
Multifamily industry certification, such as ARM, CAM, or NALP.
Bookkeeping experience.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospects, monitor property traffic, and encourage prospective residents to lease.
Open models daily and walk the model tour route to ensure apartments are presented well.
Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files.
Conduct market surveys as requested and contact residents whose leases are expiring or who are not currently on lease to encourage retention.
Secure at least the industry-average share of the property's overall closed leases.
Perform move-in inspections and review welcome packets with new residents.
Maintain legal records and files, and enter daily activity in daily and vacancy reports.
Prepare and process resident service requests and assist with resident problems and complaints, including those related to rent payments and service requests.
Assist with newsletters, promotional flyers, community activity planning, and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rent, application fees, security deposits, and other payments; maintain account records and journals and make bank deposits.
Help prepare weekly and monthly reports and prepare legal action for evictions as necessary.
Where affordable housing requirements apply, comply with regulatory agency and investor requirements; conduct initial and annual certifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Prepare applicable sites for Management and Occupancy Reviews, REAC, Housing Quality Standards, regulatory agency and investor audits, and inspections.
Manage office clerical, filing, and record-keeping systems and coordinate day-to-day property activities.
Directly supervise office and maintenance staff, including approving timecards.
Perform other assigned tasks, including overall building management when staffing is lacking.