Property Manager

FirstKey Homes•The Woodlands, TX

11d

About The Position

The Property Manager oversees and coordinates daily company operations in an assigned market, including property management, financial performance, collections, and occupancy. The role builds effective working relationships with local market teams, national and centralized support teams, and third-party business partners. The Property Manager supports the resident journey from lease application through the resident experience and move-out, with a focus on satisfaction, retention, and compliant operations. The position leads the resident experience and move-in process, oversees collections, supports retention and renewal targets, and recruits, onboards, and develops employees. It also manages compliance requirements for HOA, city, municipal, and housing voucher programs and works with the Security Team to address unauthorized occupants in accordance with applicable laws. The Property Manager must follow company policies and Fair Housing guidelines. Duties may include additional responsibilities assigned by the manager based on company needs.

Requirements

An active real estate license in the applicable state of practice is required.
General knowledge of budgeting and financial analysis.
Above-average verbal and written communication skills.
Strong sense of urgency and ability to meet deadlines.
Experience working in a cross-functional group, project management, and/or process improvement.
Strong computer skills and general knowledge of Microsoft Excel and PowerPoint.
Strong customer service acumen.
Strong leadership skills, with a focus on team morale and unity.
Must be able to travel throughout the applicable market using a personal vehicle.
Must be able to sit or stand for several hours at a time and climb stairs multiple times each day.

Nice To Haves

Bachelor’s degree preferred.
5–7 years of asset and operations management experience preferred.
Previous experience in a supervisor or management role preferred.
Knowledge of Yardi preferred.

Responsibilities

Proactively address resident concerns, manage escalations professionally, and ensure timely resolution to support satisfaction and retention.
Manage the move-in process, confirm lease compliance, and facilitate touchpoints for a seamless transition for future residents.
Oversee collections by resolving ledger disputes, conducting collection outreach, ensuring daily processing of in-person payments, and attending court as necessary.
Partner with local leaders and central support teams to implement the retention plan, deliver an exceptional resident experience, and achieve renewal targets.
Recruit, onboard, train, mentor, and develop a high-performing team while fostering employee engagement.
Manage HOA, city, municipal, and housing voucher program requirements and ensure regulatory compliance.
Manage the trespasser process in partnership with the Security Team, resolving unauthorized occupants in accordance with local and state laws.
Comply with company policies, rules, regulations, and Fair Housing guidelines.
Coordinate property management, financial performance, collections, and occupancy for the assigned territory.
Build strong working relationships with local market teams, centralized support teams, and third-party business partners.