Property Manager

People's Self-Help Housing•Santa Paula, CA

12d

About The Position

The Property Manager oversees tenant application processing, leasing, rent collection, recordkeeping, property inspections, maintenance coordination, reporting, and community operations. The role requires maintaining tenant and unit files in accordance with applicable regulations, working within the approved operating budget, preparing for audits and emergencies, and coordinating with tenants, maintenance personnel, the Portfolio Manager, the Facilities/Maintenance Manager, community services, and local agencies. Management may require the Property Manager to live on site, depending on regulatory, compliance, or property needs; this requirement may change over time.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic status.
Ability to provide professional and courteous customer service.
Ability to work collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality of proprietary company information and personal client information.
Valid California driver’s license, proof of auto insurance, and access to a reliable vehicle.
Ability to perform light lifting up to 20 pounds, walk, bend, and squat for short periods.

Nice To Haves

Experience in affordable housing property management is highly desired.
Bilingual English/Spanish ability may be required and is always highly preferred.

Responsibilities

Market the property; accept and process tenant applications; qualify applicants through credit and criminal background checks, landlord and other references, and income verification; maintain waiting lists; show apartments; and review lease contracts with tenants.
Conduct annual tenant recertifications and reinforce leases, addendums, and house rules.
Review and prepare for audits.
Assign tasks to Key holders and review and approve their timecards.
Collect rent, post payments to the database, make bank deposits, and maintain tenant and unit files in accordance with regulations and in a timely manner.
If applicable, collect laundry money, roll it, and deposit it regularly.
Conduct move-in inspections, review leases and house rules with new tenants, and explain appliance use.
Conduct move-out inspections in coordination with the Portfolio Manager and/or Facilities/Maintenance Manager; arrange for front door lock re-keying; process security deposit refunds promptly; and ensure needed repairs and maintenance are completed quickly so units can be re-rented.
Assist with periodic inspections.
Process accounts payable weekly.
Attend relevant training classes and seminars to maintain required property certifications.
Prepare required weekly and monthly reports.
Work within the approved operating budget.
Process work orders by notifying maintenance staff, landscape staff, or outside providers as instructed; track preventive maintenance; and process purchase requests and approval forms.
Maintain a maintenance file for each unit to preserve warranty information and track and schedule required and completed preventive maintenance.
Check community spaces, grounds, mailboxes, and parking areas daily for cleanliness and safety.
Maintain control of apartment and common-area keys and assist tenants with lockouts.
Assist tenants in organizing cultural and national celebrations.
Maintain the community room calendar when applicable; review its cleaning policy, security deposit, and other rules with tenants; and accept and refund deposits for appropriate use of the space.
Work with the Health and Community Services Department, Portfolio Manager, and local agencies to coordinate self-sufficiency programs and recreational activities when applicable; advise tenants on accessing public and private social services when applicable.
Prepare for emergencies by mapping gas shutoff valves, water shutoffs, escape routes, and related information.
Perform other duties as assigned.
Live on site if required by management as a condition of employment; the requirement may depend on regulations, property needs, or compliance requirements and may change.