Property Manager

McKinney Properties•Pittsburgh, PA

About The Position

The Property Manager reports directly to the Regional Manager and is responsible for growing brand awareness and overseeing all aspects of the property. The role includes coaching and training staff to meet goals, budget planning, coding and submitting bills, preparing bank deposits, resolving customer complaints, preparing weekly competitive market analyses, negotiating with contractors, performing apartment inspections, and completing other administrative duties as assigned. The position requires a self-motivated and dependable person with strong people, logic, and reasoning skills. The Property Manager coordinates marketing efforts, maintains relationships with advertising vendors and other service providers, and collaborates with peers, property management personnel, and other company departments. The role oversees revenue, leasing, resident satisfaction, personnel, financial review, and administrative operations. The successful candidate has a background in sales and marketing, leadership, and customer service, and can adapt to a changing competitive landscape while maintaining a professional demeanor and strong communication skills.

Requirements

Self-motivated and dependable.
Strong people, logic, and reasoning skills.
Proven track record in sales and marketing, with the ability to adapt to a rapidly changing competitive landscape.
Leadership and strong customer service skills.
Exceptional communication and social skills, with a professional image and demeanor.
Good judgment, listening ability, and willingness to work as part of a team.
Hard-working, detail-oriented, proactive, and well-organized, with the ability to prioritize tasks and issues.
Proficiency with Microsoft Word and Excel.
Proficiency with property management software platforms.
Proficiency with the real estate leasing process.
Ability to travel between floors and outside between buildings in varying outdoor weather conditions.
Ability to remain stationary (sitting or standing) for 85% of the time, operate office machinery, and communicate effectively with others; occasional lifting may be required.

Nice To Haves

Five to seven years of prior multifamily experience preferred.
Experience with Entrata preferred.
Pennsylvania Real Estate License preferred.
Bachelor's degree from a four-year college or university preferred, but not required.

Responsibilities

Oversee all aspects of the property and work to grow brand awareness.
Coach and train staff members to help ensure they meet goals.
Plan budgets, code and submit bills, prepare bank deposits, and negotiate with contractors.
Resolve customer complaints and perform apartment inspections.
Prepare weekly competitive market analyses and maintain knowledge of the property, its competition, and its position in the market.
Monitor occupancy, leasing status, property performance, and market conditions; recommend responses to changes.
Monitor leasing team performance and ensure staff follow company lead-handling and follow-up procedures.
Enhance resident relations and satisfaction, monitor resident issues, and conduct follow-up when needed.
Ensure staff comply with Fair Housing Laws and company rules and regulations.
Assist with designing and implementing promotions, advertisements, and other marketing strategies.
Manage online outreach and promotion, including posting on blogs, forums, and social networks such as Facebook, Twitter, and Pinterest.
Coordinate the creation and distribution of marketing materials, including signage, circulars, mockups, email campaigns, and online promotions.
Maintain relationships with local companies that can direct potential renters to the property and coordinate leasing agents' schedules for marketing opportunities.
Maintain accurate knowledge of rents, pricing, vacancies, availability, lease expirations, square footage, and competing properties' pricing, promotions, amenities, and sales tactics.
Assist the Regional Property Manager with recruiting, developing, and leading leasing, maintenance, and facilities staff; set staff schedules.
Review property accounts receivable, including delinquencies and collections.
Create the annual property marketing plan in coordination with the Regional Manager and review and approve property payables.
Assist residents with service requests and monitor service orders to ensure timely completion by maintenance staff.
Oversee collection of security deposits, application fees, rent, and other payments.
Plan and implement social activities or gatherings in common areas.
Monitor curb appeal and community appearance, and alert the Regional Manager or maintenance personnel to known issues.
Maintain consistent communication with the Regional Manager, Leasing Consultants, Concierge Staff, and Maintenance Staff.
Oversee move-in and move-out processes, including inspections, distributing key packets and literature, collecting rent or missing paperwork, coordinating with vendors, and assisting with staff scheduling.
Establish standards for keeping common areas, amenities, offices, and the model neat and orderly.
Perform other duties as assigned.