Property Manager

ZRS Management•Naples, FL

12d

About The Position

The Property Manager oversees the day-to-day operations of apartment communities to ensure they operate efficiently and profitably. The role focuses on providing exceptional customer service to residents while maximizing property revenue. The Property Manager reports directly to the Regional Manager. Responsibilities include managing leasing, rent collection, maintenance, and resident relations; marketing the community and setting competitive rental rates; hiring and leading property staff; coordinating maintenance and move-in readiness; managing lease renewals and resident retention; inspecting properties for compliance; maintaining financial records and preparing budgets; and resolving resident concerns. The role requires strong computer, communication, math, reasoning, negotiation, sales, leadership, organization, and time-management skills. Candidates should be able to handle multiple tasks, work independently and collaboratively, maintain confidentiality, respond promptly and accurately, and remain composed under stress. Flexibility to work evenings, weekends, and holidays as needed is required.

Requirements

Valid driver's license.
High school diploma required; post-secondary education in business or property management preferred.
Previous experience as a Property Manager in the multifamily apartment industry is highly preferred.
Excellent computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time-management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary education in business or property management.
Previous experience as a Property Manager in the multifamily apartment industry.

Responsibilities

Manage all aspects of property operations, including leasing, rent collection, maintenance, and resident relations.
Develop and implement marketing strategies to attract and retain residents.
Conduct market research to determine rental rates and maintain competitive pricing.
Hire, train, supervise, and motivate leasing consultants, maintenance technicians, and administrative staff.
Coordinate with the maintenance team to ensure timely completion of work orders, move-ins, make-ready work, and maintenance requests.
Oversee lease renewals, negotiate lease terms, and maximize resident retention.
Conduct regular property inspections to ensure compliance with company standards and local regulations.
Maintain accurate financial transaction records, prepare budgets, and analyze financial performance.
Resolve resident concerns and maintain a positive community atmosphere.
Provide timely and accurate responses to clients, the Regional Manager, and the accounting department.