Property Manager

Beacon Communities•Cambridge, MA

21d•Onsite

About The Position

The Property Manager independently manages and resolves site-management issues at Church Corner in Cambridge, Massachusetts. The role oversees the property’s financial operations, housing programs, regulatory compliance, leasing, maintenance, safety, resident relations, marketing, and staff. The Property Manager works collaboratively with on-site and off-site human-service providers and the resident community, participates in shared decision-making, and balances competing objectives. The role reports to the Regional Vice President of Beacon Residential Management and manages direct reports as assigned. This is an exempt position. The Property Manager prepares and monitors operating budgets, capital-needs studies, and management reports; oversees vendor agreements, invoices, purchases, maintenance, and utility consumption; and ensures compliance with company, government, HUD, LIHTC, and/or Public Housing requirements. The role oversees rental eligibility, certifications, leasing, move-ins and move-outs, accommodations, agency billing, inspections, and evictions when appropriate. It also manages staff, resident engagement and services, property promotion, and relationships with public officials, businesses, agencies, and housing and human-service personnel. The position requires the ability to inspect the property in its entirety, including walking and climbing stairs and working in all weather conditions. The Property Manager must respond to after-hours emergencies and maintain a vehicle and valid driver’s license with an insurable driving record.

Requirements

Bachelor’s degree in a related field, preferably Business Administration, Real Estate, or Public Administration, or equivalent knowledge or experience.
Three years of related work experience.
Experience managing or assistant-managing a public or private apartment or condominium complex, with responsibilities involving leasing/admissions, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
Familiarity with housing management, budgeting, and housing-agency regulations, including, as applicable, the Low-Income Housing Tax Credit Program, HUD, and/or Public Housing programs.
Strong organizational and management skills and demonstrated ability to work as a critical member of a team committed to building strong communities.
Proficiency with Microsoft Word and Excel.
Excellent verbal and written communication skills.
Self-motivated, flexible, and detail-oriented.
Ability to interact effectively with people of varied ethnic and educational backgrounds, including listening and demonstrating sensitivity to others’ feelings, needs, and points of view.
Tact and courtesy in all interactions.
Ability to inspect the entire property, including walking and climbing stairs, and withstand all weather conditions.
Ability to respond to after-hours emergencies.
Must possess and maintain a vehicle and a valid driver’s license with an insurable driving-record history.
Required core competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
Required management competencies: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, and People Development.
Required Property Manager (Large Site) functional competencies: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, and Hiring.

Nice To Haves

CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit), or CPM (Certified Property Manager) certification.
Yardi proficiency.

Responsibilities

Manage the site’s financial operations in accordance with company and government rules, regulations, and guidelines.
Develop, monitor, and oversee site-management programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
Prepare the annual operating budget, monitor it, and perform budget projections.
Prepare five- and 20-year capital-needs studies.
Ensure compliance with agency regulations and documentation deadlines.
Prepare monthly management, weekly marketing, delinquency/occupancy, bad-debt write-off, and expense reports.
Reconcile reports to the General Ledger, approve vendor invoices and cash-receipt batches, monitor utility consumption, authorize inventory and maintenance purchases, and monitor turnovers and major replacements.
Maintain vendor service agreements and current certificates of insurance.
Complete special projects as assigned by the Regional Vice President.
Represent Beacon Communities publicly and develop partnerships with local public officials, businesses, and agencies.
Meet with the Resident Services Coordinator to establish property work plans and courses of action.
Respond to questions and complaints from the public and residents.
Manage the rental program using required forms, documents, and computer programs in accordance with company, HUD, LIHTC, and/or Public Housing guidelines.
Oversee administration of the ADA/Section 504 reasonable-accommodation policy.
Oversee leasing, income certifications and recertifications, agency billing approvals, move-ins and move-outs, security deposits, transfers, rent changes, and Guest Card entry in Yardi.
Oversee or handle evictions when appropriate.
Oversee building and grounds maintenance and property security, ensuring grounds and units are properly maintained in accordance with company and HUD requirements.
Monitor and ensure execution of site safety, accident and insurance reporting, emergency training, and media training.
Oversee service orders in Yardi.
Build positive, active, and collaborative relationships with residents; coordinate resident services; conduct resident meetings and new-resident orientation; investigate complaints, disturbances, and violations; and resolve problems.
Manage staff, including hiring, termination, status changes, performance-management decisions, performance and compensation appraisals, and communication of work standards.
Conduct site inspections and maintain files for continued housing occupancy in accordance with applicable company, HUD, and LIHTC requirements, policies, and procedures.
Handle all aspects of site and unit inspections and interact with housing and human-service agency personnel.
Oversee or conduct and coordinate marketing activities, market units to prospects and guests, complete market surveys, conduct resident-retention events and activities, and conduct outreach to local businesses and organizations.