Property Manager

Greystone Properties•Columbus, GA

4d•Onsite

About The Position

Greystone Place is a new community, and this is a lease-up position. The Property Manager will be onsite in January 2027 to prepare for first move-ins in February and will lead the community from pre-leasing through stabilization. The role runs day-to-day operations and is accountable for financial performance, occupancy, resident satisfaction, and the property's physical condition. The Property Manager leads the onsite leasing and maintenance teams and represents the owner at the property, with support from Greystone's dedicated lease-up team. Responsibilities may evolve as centralized support functions are introduced. The Property Manager oversees lease-up and property operations, resident relations, financial management, leasing and marketing, maintenance and physical assets, team leadership, compliance, and administration. The role requires working across the property as well as in an office environment, with local travel and availability after normal business hours and on weekends for emergencies.

Requirements

High school diploma or GED equivalent.
Four years of management experience in the hospitality industry or multifamily property management.
Proven record of managing to a budget, including receivables.
Valid driver's license.
Knowledge of Fair Housing and ADA regulations, state landlord-tenant law, regulatory requirements, OSHA and EPA requirements, and other applicable mandates.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines.
Strong interpersonal skills and ability to foster professional relationships with residents.
Ability to maintain confidentiality and exercise discretion.
Proficiency with Microsoft Office applications, including Word and Excel.
Strong problem-solving, documentation, and analytical skills.
Ability to work effectively with employees and managers at all organizational levels.
Ability to maintain a service mindset while managing operational objectives.

Nice To Haves

Bachelor's degree in business, real estate, or a related field.
Experience as a Property Manager or Assistant Property Manager in multifamily apartments, including supervising leasing and maintenance staff.
Class A or luxury multifamily experience.
Proficiency in property management software such as Yardi or similar.
Comfort with AI-assisted leasing and resident communication tools, maintenance platforms such as HappyCo, and revenue management software.
Industry credentials such as CAM, ARM, or CPM.
Lease-up experience, especially opening a new community.
State real estate license, where required.
Hospitality or guest-services background.

Responsibilities

Lead pre-leasing and initial lease-up to stabilization targets.
Coordinate with development and construction teams on unit delivery schedules, punch lists, and turnover of completed buildings.
Schedule and conduct move-ins as units become available, ensuring units are finished before residents move in.
Set up property operations, including vendor contracts, service agreements, office procedures, and Yardi property setup with the corporate team.
Lead, train, and build the onsite lease-up team.
Coordinate model-unit and amenity presentation with the Interior Designer.
Build community with early residents to support positive reviews and referrals.
Conduct a move-in walk with each resident and personally follow up within 48 hours.
Acknowledge resident concerns the same business day and resolve concerns and escalations promptly and professionally.
Respond to online reviews and act on trends from resident surveys and reviews.
Personally manage renewal conversations, communicate clearly with residents, plan resident events and retention programs, and consistently enforce lease terms and community policies.
Prepare annual operating and capital budgets, manage the property to those budgets, review financials, and prepare variance reports for management.
Approve invoices and purchase orders within authority limits and control operating expenses.
Maximize revenue through rent pricing, revenue management software, ancillary income, and utility billback programs.
Ensure rents are collected, posted, and deposited daily; manage delinquency, late fees, collections, and evictions in accordance with leases and state law.
Manage petty cash and ensure vendors are documented and paid on time.
Meet occupancy and leased-percentage targets set with management.
Coach leasing staff on tours, follow-up, and closing, and monitor lead-to-lease conversion.
Review and approve rental applications, applying qualifying criteria fairly and consistently.
Drive renewals and manage lease expirations to limit vacancy spikes.
Conduct market surveys and create and implement marketing and referral plans that support occupancy.
Maintain the leasing office's appearance and the property's curb appeal and cleanliness.
Partner with maintenance to complete service requests within target times and manage the make-ready process to turn vacant units on schedule.
Walk the property regularly to check curb appeal, safety, and amenity condition.
Oversee preventive maintenance, vendor contracts, bids, and capital projects.
Respond to emergencies, insurance claims, and incident reports.
Execute the company's vision, mission, and values.
Hire, train, schedule, and oversee onsite employees; set goals, hold regular team meetings, and coach for performance and growth.
Manage employee performance, document corrective action with HR, and enforce company policies.
Comply with Fair Housing, ADA, Fair Credit Reporting Act, HUD regulations, landlord-tenant law, and company policies, while maintaining complete and organized records.
Maintain accurate resident files, leases, and property management software records, and compile and submit recurring reports to management.
Perform other duties as necessary.