Property Manager

Housing And Community Services Inc•San Antonio, TX

1d•$55,000 - $59,000•Onsite

About The Position

The Property Manager is accountable for all day-to-day operations at the property site, including occupancy, leasing, marketing, rent collection, reporting, and collaboration with Maintenance and Resident Services teams. The role is responsible for operating the property in compliance with local, state, and federal regulatory standards and Prospera policies, while meeting financial and property performance goals. The Property Manager manages the property's physical and financial condition, supports site staff, communicates with residents and stakeholders, and coordinates resident activities and services. The position supervises site staff, plans and carries out work with minimal supervision, and resolves problems independently. Normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; alternate hours, Saturdays, and evenings may be required based on property needs or performance.

Requirements

Comprehensive knowledge of affordable housing program regulations, including HUD, LIHTC, and HOME.
Ability to plan and manage daily property activities, work independently, and meet project deadlines.
Effective verbal and written communication skills.
Ability to use Microsoft Office 365 and property management software.
Ability to establish effective working relationships with coworkers, board members, supervisors, consultants, vendors, and the general public.
Ability to produce accurate, thorough, consistent work.
Ability to use a positive attitude and body language to solve problems and resolve conflict, and to work as a team player.
Ability to respond positively to supervisory direction and feedback.
Bachelor’s degree, or at least 2 years of property management experience, or an equivalent combination of education and experience.
At least 2 years of experience with property management software.
Ability to apply logical thinking to define problems and initiate an appropriate course of action.
Certification in one of the following is required: Certified Professional of Occupancy Specialist (CPO) or Certified Occupancy Specialist.
Must be willing to obtain Specialist in Housing Credit Management (SHCM) certification within one year of employment.
Valid Class C Texas Driver’s License.
Ability to sit and work at a computer for extended periods.
Ability to stand and walk for extended periods indoors or outdoors, including walking and climbing stairs daily.
Ability to stoop, kneel, bend at the waist, and reach daily, and occasionally lift up to 50 pounds.
Ability to perform general office administrative tasks, including copying, filing, telephone use, email, scanning, faxing, organizing, electronic scheduling, and data entry.
Regular attendance, ability to work well with others, and verbal contact with others; the role includes noise and occasional travel within Prospera’s regions and other locations as required.

Nice To Haves

Experience with RealPage property management software.
Housing Credit Certified Professional (HCCP) certification.
Certified Apartment Manager (CAM) certification.
Bilingual English/Spanish communication skills.

Responsibilities

Monitor and communicate the property’s financial goals and performance to owners and other stakeholders, and work to achieve established goals.
Assist the Regional Property Manager with preparing the annual budget and adhere to the approved budget.
Build positive relationships with residents, resident organizations, and entities providing services to the property and residents.
Prepare for and participate in semi-annual Board meetings with Home Office and Resident Services personnel.
Address resident concerns and requests according to company policy.
Coordinate with the Resident Services Manager on resident activities and promptly refer residents experiencing difficulties; implement the modified activity schedule when no Resident Services Manager is assigned.
Conduct staff collaboration meetings addressing move-ins, move-outs, events, team appreciation, evictions, inspections, readiness plans, and resident concerns.
Support site staff, encourage teamwork, and foster a collaborative work environment.
Manage the property’s administrative and financial reporting, accounts payable invoices, and P-Cards; where applicable, conduct performance reviews, coaching documentation, and corrective action plans.
Ensure rents and late fees or check charges are collected, posted, and deposited daily.
Handle evictions in accordance with Prospera policies and applicable state and local laws and procedures.
Meet or exceed property scorecard standards for occupancy and collections, work order completion, and average days vacant.
Execute the marketing plan to meet occupancy expectations.
Operate the property in the owner’s best interest and in compliance with Prospera policies, investor expectations, and regulatory requirements.
Follow company safety standards and other applicable provisions.
Prepare for and oversee property site work for regulatory and other inspections in collaboration with Maintenance and Compliance teams.
Maintain the property's appearance and curb appeal, conduct daily community inspections, and ensure unsightly or unsafe conditions are addressed promptly.
Ensure resident service requests are recorded and completed to company standards by prioritizing requests, setting daily maintenance staff schedules, and following up on assignments.
Coordinate immediate responses and maintain communication with relevant staff during community emergencies, including weather events, health incidents, property emergencies, and crime.
Supervise site staff and monitor their work for accuracy, completeness, policy adherence, and achievement of goals.
Plan and carry out work activities with minimal supervision and independently resolve problems.