Property Manager - Condo

Castle Group•Cape Canaveral, FL

21h

About The Position

The Property Manager is a licensed role under Florida Statute 468 and must be knowledgeable about Florida Statute 718, which governs condominiums. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure common-element services are provided to a high standard and in accordance with community rules and regulations. This hands-on leadership position oversees the community’s operational, administrative, financial, human resources, maintenance, and security functions. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under Castle Management’s direct supervision and are performed in accordance with the management agreement between the Board and Castle Management, LLC. The role provides exemplary service consistent with Castle Group’s values and mission and represents Castle Royal Service. The Property Manager oversees community inspections and asset protection; budgets, financial processes, reports, collections, records, and statutory compliance; emergency preparedness; procurement and project bidding; incident reporting; vendor and legal-counsel coordination; and architectural change requests when there is no Assistant Property Manager. The manager also leads the on-site team, including hiring, training, performance management, payroll and PTO approvals, coaching, and development, and fosters timely communication among the Board, residents, and management.

Requirements

An active CAM license is required when managing a site in Florida.
At least 2 years of CAM or related business experience, or more depending on the community.
Knowledge of property-management accounting practices and terminology, and budgeting skills.
Knowledge of condominium law and required statutory inspections and regulations under Florida state and county requirements.
Knowledge of high-rise/condominium life-safety equipment, including fire suppression systems, generators, chillers, cooling towers, and elevators.
Intermediate skills with Microsoft Office Suite, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Valid driver’s license.
Outstanding customer-service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management skills and ability to prioritize in an environment with constant change.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and negotiation skills.
Strong presentation and public-speaking skills.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and exercise good judgment during emergency, difficult, or stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, and feel objects; reach with hands and arms; type extensively; use a computer monitor; navigate property and buildings quickly; and potentially walk on uneven terrain during inspections.
Ability to repeat wrist, hand, and finger motions and detect auditory and visual emergency alarms.
Ability to hear, understand, and respond appropriately to verbal requests in person and by telephone, and to communicate understandably and professionally in person and by telephone.
Visual ability correctable to 20/20.
Ability to travel for off-site training and occasionally cover other communities within a reasonable commuting distance, as needed.
Ability to work extended hours and weekends if needed.

Nice To Haves

An associate’s degree with a concentration in business is preferred.
Experience with Building Link or similar software may be required or preferred.
Some understanding of condominium building mechanics may be required.
Fluency in multiple languages is desirable and may be required depending on the community’s needs.

Responsibilities

Inspect the community and facilities routinely using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies and maintain compliance with Castle Management guidelines.
Plan, direct, and oversee systems to protect Association assets and records.
Create and manage the Association’s budget and financial processes.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of them, and support the Treasurer with responses to financial questions.
Meet reporting requirements in the Castle Management contract and meeting requirements under Florida Statute 718.
Prepare recommendations for collection action on delinquent accounts and report monthly to the Board on progress.
Store and maintain Association records required by Florida statute, including the Association website.
Prepare and implement emergency preparedness plans, including plans for weather-related events and natural disasters.
Solicit, review, and compile bid analysis sheets for Board review for maintenance, construction, and other projects or services in the Association’s interests.
Draft requests for proposals for large projects to make vendor submissions comparable.
Investigate accidents and claims involving property damage, personal injury, or work-related injuries; prepare full written reports and submit them to the appropriate parties within required timelines.
Act as liaison with legal counsel and Association vendors as needed.
Review and code vendor invoices after confirming satisfactory completion of work, and ensure payments follow Board direction.
When there is no Assistant Property Manager, track homeowners’ architectural change requests, inspect completed work for compliance, use assigned software to engage Board or Committee members in the review process, and attend ARC meetings.
Manage the on-site employee cycle, including hiring, training, performance management, payroll and PTO approvals, coaching, and teammate development.
Ensure the on-site team can meet community goals and standards in a hospitable, sensitive, and courteous manner.
Ensure on-site teammates follow safety precautions and procedures.
Foster appropriate communication among Board Members, residents, and management.
Respond to owner and Board Member requests within required timelines.
Directly manage the on-site team and carry out supervisory responsibilities under Castle policies and applicable laws, including interviewing, hiring, training, developing, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.
Remain available by phone 24/7 for emergency consultation requiring management intervention.
Work extended hours and weekends if needed; travel off-site for training and occasionally cover staff at other nearby communities as required.