Property Manager

Harbor Group Management•Durham, NC

12d

About The Position

The Property Manager oversees the operational, financial, and administrative aspects of an assigned residential property. The role ensures the property meets or exceeds performance goals, complies with applicable laws and regulations, and provides excellent service to residents and stakeholders. The Property Manager supervises on-site staff, oversees vendors and maintenance, and contributes to achieving budgeted financial and occupancy targets. The position operates the property within approved financial guidelines, analyzes financial and operational reports, manages revenue and rent collection, oversees vendor invoices and contracts, develops leasing and marketing strategies, and promotes resident satisfaction. It also includes property and apartment inspections, maintenance and capital improvement oversight, owner and investor communications, and financial recordkeeping using property management software.

Requirements

High school diploma or equivalent.
At least three years of experience in multifamily property management.
At least two years of supervisory or team leadership experience.
Strong understanding of lease agreements, rent collection, and lease enforcement procedures.
Proficiency with Microsoft Office; property management software experience is required.
Knowledge of real estate contracts, financial management, and operational compliance.
Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Customer-service orientation and the ability to interact professionally with residents and vendors.
Valid driver’s license required for operating golf carts, if applicable.

Nice To Haves

Proficiency in social media platforms such as Facebook, Instagram, and LinkedIn.

Responsibilities

Operate the property within approved financial guidelines and budget constraints.
Analyze financial statements and operational reports to inform budgeting and performance forecasting.
Maximize revenue by setting rent rates, collecting and posting rent, approving renewals and discounts, and managing delinquencies, including evictions and utility cut-offs.
Approve and reconcile vendor and contractor invoices, ensuring compliance with insurance requirements and budget coding.
Supervise on-site team members, including hiring, training, scheduling, and evaluating staff in line with company policies and performance goals.
Ensure compliance with applicable federal, state, and local laws, including Fair Housing, ADA, and FCRA.
Develop and implement leasing and marketing strategies based on current market trends to drive occupancy and retention.
Promote resident satisfaction by resolving service requests in a timely manner, communicating proactively, and implementing a resident retention program.
Conduct regular property inspections to ensure grounds, units, buildings, and amenities meet safety, maintenance, and cleanliness standards.
Review and manage service contracts, capital improvements, and maintenance schedules.
Conduct and document apartment inspections, including move-in/move-out, periodic, and unit-turnover inspections.
Serve as a liaison to owners and investors by providing updates and performance reports and conducting property tours.
Maintain and reconcile the petty cash fund and perform daily bank deposits and general ledger postings.
Use property management software, such as MRI or similar, for operational tracking and reporting.