Property Manager

Capstone Properties, LLC•North Charleston, SC

About The Position

The Property Manager is responsible for the overall management of an apartment community under the direct supervision of the Regional Manager. The role covers fiscal oversight, program development and assessment, staff professional development, enforcement of rules and regulations, reporting, facility maintenance, leasing plan development and implementation, rent collection, delinquency oversight, and office management. Depending on the site, the Property Manager may supervise full-time staff, maintenance and grounds workers, and part-time clerical and marketing assistants. The Property Manager directs community operations and administration, oversees staff selection, training, evaluation and policy enforcement, and works with the President of Capstone Properties to establish site goals and objectives. The role monitors budgets and payroll, maintains compliance with applicable Fair Housing laws and company and community policies, and completes administrative and reporting duties. It also supports resident needs and community programs, coordinates safety and security awareness, liaises with university officials and other resources, and carries out marketing and leasing plans. The position is accountable for rent collection and delinquency follow-up, the quality and upkeep of the facility and landscaping, and regular inspections of the site and units. It also requires sending daily and weekly leasing reports, market surveys, and daily traffic reports. Additional duties may be assigned by the President of Capstone Properties or supervisory personnel.

Requirements

Extensive property management experience is required.
Demonstrated understanding of and strong commitment to cultural diversity.
Strong financial, organizational, analytical, and decision-making skills.
Excellent communication, management, and people skills.
Working knowledge of Microsoft Office programs, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree or equivalent.

Responsibilities

Provide overall direction to the Capstone community and manage its administrative and operational functions.
Supervise staff, including coordinating hiring, selection, training, discipline, evaluation, and payroll approval.
Assist in establishing site goals and objectives with the President of Capstone Properties.
Monitor the operating budget and recommend items for the annual budget.
Enforce company and community policies, rules, and regulations, and ensure compliance with applicable Fair Housing laws.
Prepare monthly reports, support annual budget development, and manage purchase and supply requisitions.
Recruit and publicize position openings; conduct regular staff and individual employee meetings.
Document incidents, coordinate follow-up, promptly communicate incidents to appropriate personnel, and handle serious disciplinary cases.
Assess resident needs and recommend and implement approved policy changes.
Assist with Development Division research, including the annual Assessment Survey, and use research to develop community programs, goals, and objectives.
Coordinate safety and security awareness efforts and develop and distribute a resident brochure describing security policies.
Liaise with university officials and other resources to address community and resident needs and increase awareness of the Capstone community.
Communicate the benefits and desirability of residency through implementation of the marketing and leasing plan.
Promote community service through staffing, programming, and role modeling.
Clarify, interpret, and assist with developing housing policies and procedures, ensuring consistent implementation.
Design and implement new resident orientation programs.
Ensure monthly rent collection and processing, including accounting entries, bank deposits, and delinquency follow-up.
Maintain facility quality through prompt maintenance responses, high-quality repairs, and proactive interior and exterior maintenance programs.
Oversee staff and vendor work to maintain high-quality site landscaping.
Conduct daily and periodic site and unit inspections.
Send daily and weekly leasing reports, market surveys, and daily traffic reports.
Perform other tasks as assigned by the President of Capstone Properties or supervisory personnel.