Property Manager

QUANTUM RESIDENTIAL INC•Portland, OR

3d•$28 - $31•Onsite

About The Position

The Property Manager oversees leasing, resident relations, office administration, accounting procedures, and the day-to-day activities of the property in accordance with Quantum Residential standards. The role is responsible for converting prospective residents into leases, maintaining and increasing occupancy, communicating with current residents, and supporting resident retention and renewals. The Property Manager maintains clerical, filing, and record-keeping systems and works to identify and meet residents’ needs. The position includes direct supervision of office and maintenance staff, including approval of timecards. The manager operates the property within the financial guidelines established by the Regional Property Manager and Owner and prepares required reports. Where applicable, the role also handles affordable-housing compliance and preparation for regulatory reviews and inspections. The work is based at the property in Portland, Oregon. It involves regular standing and use of hands, frequent walking, climbing or balancing, sitting, and stooping, kneeling, or crouching. The employee must frequently lift or move up to 25 pounds and may rarely need to move more than 50 pounds. The work environment is usually moderately noisy; outside weather exposure is rare, while exposure to mechanical parts, heights, fumes, chemicals, and electrical-shock risks may occur occasionally. A valid driver’s license and liability insurance are required. Personal vehicle use, overtime, and out-of-town conference travel may be required.

Requirements

High school diploma or GED.
Two years of related property-management experience or training preferred, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Excellent time-management skills and the ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and units of weight, volume, and distance.
Ability to communicate effectively, work safely, handle detail-oriented work, work under pressure, self-direct, and work with or without direct supervision.
Valid driver’s license and valid liability insurance.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.
May require overtime to meet deadlines, use of a personal vehicle, and out-of-town travel to conferences.

Nice To Haves

Experience managing or leasing multifamily properties.
Certification in multifamily housing, such as ARM, CAM, or NALP.
Bookkeeping experience.
Two years of related property-management experience or training.

Responsibilities

Convert telephone and walk-in prospects into leases and support occupancy goals.
Respond to prospect inquiries, show apartments, follow up with prospective residents, and track traffic using guest cards and traffic logs.
Open models daily and walk the tour route to ensure a quality presentation.
Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files.
Encourage resident retention by contacting residents whose leases are expiring or who are not currently on lease.
Secure at least the industry-average share of the property's overall closed leases.
Conduct move-in inspections and review welcome packets with new residents.
Maintain legal records and files, and enter daily activity into daily and vacancy reports.
Prepare and process resident service requests and assist with resident issues and complaints, including rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events.
Ensure personnel respond to resident requests and complaints promptly, efficiently, and courteously.
Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rent, application fees, security deposits, and other payments; maintain account records and journals; and make bank deposits.
Help prepare weekly and monthly reports and prepare legal action for evictions when necessary.
Where applicable, comply with regulatory and investor requirements and ensure administrative and building operations meet those requirements.
Where applicable, conduct initial and annual certifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Where applicable, prepare sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory and investor audits, and inspections.
Manage office clerical work, filing, and record-keeping systems.
Directly supervise office and maintenance staff, including approving timecards.
Perform other assigned duties, potentially including overall building management when staffing is insufficient.