Property Manager

Tailwind Group, Inc.•Lubbock, TX

26d•$65,000 - $80,000•Onsite

About The Position

The Property Manager is responsible for the day-to-day management and leadership of The Holly, a garden-style student housing community in Lubbock, Texas, serving students attending Texas Tech University. The 288-unit, 864-bed community includes two resort-style swimming pools, a fitness center, a pickleball court, and other amenities. The manager drives operational and financial performance, supports team members and residents, and ensures the property meets annual leasing and occupancy goals. This is a full-time, fully in-office position with a standard Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. Nights, weekends, and extended hours may be required based on business needs, especially during annual turnover. The position also includes after-hours on-call emergency support and occasional travel for company events or as needed. Compensation is $65,000–$80,000, plus bonus potential.

Requirements

Three or more years of property management experience.
One or more years of supervisory experience.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Working knowledge of budgeting, financial reporting, rent collection, and expense management.
Familiarity with student-focused customer service and community engagement expectations.
Strong people leadership skills and the ability to coach, support, and develop team members.
Ability to resolve conflict and escalate situations in a customer-focused manner.
Ability to implement innovative solutions and continuously improve processes.
Ability to take ownership of decisions and outcomes and demonstrate integrity in challenging situations.
Pass a criminal background check.
Availability after hours to support on-call emergencies throughout the year.
Ability to work extended hours, including nights and weekends, during annual turnover.
Consistent daily onsite presence in a fully in-office role.

Nice To Haves

Bachelor’s degree in business administration, marketing, real estate, or a related field is strongly preferred.
Student housing experience is preferred.
Experience with Entrata software or a similar system is preferred.
Willingness to become a Certified Pool Operator.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members, and handle escalated concerns as needed.
Conduct regular community walks to evaluate amenities and common areas, maintain curb appeal, and establish standards that promote pride in the property.
Develop, execute, and manage annual budgets in partnership with ownership, asset management, and accounting to support positive net operating income.
Oversee and support leasing to meet leasing-velocity goals and achieve budgeted annual occupancy.
Lead on-site maintenance, office, and leasing team members through meetings, onboarding, training, and annual performance reviews.
Coach and develop team members through accountability, collaboration, empowerment, and regular one-on-one meetings.
Use business intelligence tools to analyze property performance and provide data-driven insights to leadership as requested.
Maintain knowledge of the property, competing properties, and local market conditions.
Engage, contract, and oversee vendors and services, ensuring invoices are accurate and comply with budget guidelines.
Maintain complete and up-to-date community files and records in property management systems.
Oversee accounts receivable, delinquency, and collections, escalating delinquent accounts according to company procedures.
Foster an office culture centered on teamwork, resident service, and clear, honest communication.
Work with the Recruiting Team to identify, hire, and onboard community staff.
Respond to after-hours issues and emergencies, document responses, and attend onsite as needed.
Maintain a professional appearance and follow the company dress code.
Manage annual unit turnover and oversee move-in and move-out procedures, including move-out inspections, unit readiness, move-out charge documentation, vendor bids, furniture ordering and distribution as applicable, and hiring temporary staff.