Property Manager

Highwoods Properties•Nashville, TN

14d

About The Position

The Property Manager oversees the operation and financial performance of a Class A suburban office portfolio. Working with the property management team, the role focuses on delivering exceptional customer service and memorable workplace experiences through property-specific programming, building-brand promotion, local vendor partnerships, and community-building. The Property Manager contributes to customer retention and satisfaction while maintaining the portfolio’s buildings, finances, and customer relationships. The position operates in a professional office environment and across a variety of properties. The employee may encounter construction sites and varying weather conditions, and routinely uses standard office equipment. The role requires communication and reading skills, prolonged periods of sitting, standing, and walking, and the ability to inspect all areas of properties, including roofs. Occasional climbing, balancing, bending, crouching, and lifting, pushing, or pulling up to 25 pounds may be required.

Requirements

A minimum of three years of experience in commercial property management.
Strong interpersonal skills and the ability to communicate effectively with diverse stakeholders and build positive relationships.
Flexibility and adaptability when priorities and environments change.
Proactive mindset focused on continuous improvement and problem-solving.
Effective organization and time management, including the ability to prioritize tasks and manage multiple projects.
Attention to detail and analytical ability to review leases, financial statements, and operational reports accurately.
Budgeting and reporting experience.
Proven experience managing capital improvement projects.
Ability to read, understand, and communicate information and ideas clearly in writing and orally.
Ability to inspect all areas of properties, including roofs.
Ability to occasionally lift, push, or pull up to 25 pounds.

Nice To Haves

Bachelor’s degree strongly preferred.
CPM or RPA professional designation attained or in progress preferred.
Proactive attitude and genuine passion for delivering exceptional customer experiences.

Responsibilities

Spearhead customer relations opportunities that promote open communication and trust.
Help drive customer retention and increase customer satisfaction.
Build customer relationships by addressing inquiries proactively and providing exceptional service.
Review and code property invoices and submit them for payment.
Conduct regular property inspections to prevent problems and identify opportunities.
Negotiate and manage vendor contracts.
Manage capital improvement projects and participate in suite improvement projects.
Develop and implement ideas to maximize operating efficiency and financial performance.
Research, prepare, and implement annual budgets for operating expenses and capital expenditures.
Follow company, division, and department policies and procedures, and ensure compliance with codes, regulations, and governmental directives.
Review and monitor daily and weekly work order reports.
Initiate customer billings and assist with collections as needed.
Assure optimal functioning of building systems, including HVAC, fire/life safety, elevators, and security systems.
Work with the maintenance team to administer preventative maintenance programs.
Coordinate customer move-ins and move-outs.
Review monthly operating expense variances and provide explanations.
Review and understand leases for the assigned portfolio.
Coordinate customer projects and follow up on customer work requests.
Prepare, update, and distribute on-call materials.
Distribute annual customer surveys and implement response plans based on results.
Adhere to OSHA requirements related to the assigned portfolio.
Manage property acquisitions and/or new property start-ups as needed.
Assist with department special projects as needed.