Property Manager

Tailwind Group, Inc.•Vermillion, SD

11d•$58,397 - $70,230•Onsite

About The Position

Tailwind Group is hiring a Property Manager to lead the day-to-day management of The Quarters Vermillion, a 169-unit, 496-bed off-campus student housing community in Vermillion, South Dakota, serving students at the University of South Dakota. The Property Manager is responsible for supporting the company's mission and residents while driving the property's operational and financial performance, leasing and occupancy results, and team development. This is a full-time, fully onsite role with a standard schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. Nights or weekends may be required occasionally, and the role includes after-hours emergency response and extended hours during annual turnover. Compensation is $58,397 to $70,230, plus bonus potential. The position is not eligible for visa sponsorship.

Requirements

Three or more years of property management experience.
One or more years of supervisory experience.
Knowledge of property management standards, including Fair Housing laws, tenant and landlord rights, and general real estate principles.
Working knowledge of budgeting, financial reporting, rent collection, and expense management.
Familiarity with student-focused customer service and community engagement expectations.
Strong people leadership skills and the ability to coach, support, and develop team members.
Ability to resolve conflict and escalate situations in a customer-focused manner.
Ability to implement innovative solutions and continuously improve processes.
Ability to take ownership of decisions and outcomes and demonstrate integrity in challenging situations.
Pass a criminal background check.
Availability after hours to support on-call emergencies throughout the year.
Ability to work extended hours, including nights and weekends, during the annual turnover period.
Ability to work fully in-office with consistent daily onsite presence.

Nice To Haves

Bachelor’s degree in business administration, marketing, real estate, or a related field is strongly preferred.
Student housing experience.
Experience with Entrata software or a similar system.
Openness to becoming a Certified Pool Operator.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members, including addressing escalated concerns.
Conduct regular community walks, maintain curb appeal, and establish standards that promote pride in the property.
Develop, execute, and manage annual budgets with ownership, asset management, and accounting to support positive net operating income.
Oversee and support leasing to meet leasing velocity goals and achieve budgeted annual occupancy.
Lead onsite maintenance, office, and leasing team members through team meetings, onboarding, training, and annual performance reviews.
Coach and develop team members through accountability, collaboration, empowerment, and regular one-on-one meetings.
Use business intelligence tools to analyze property performance and provide data-driven insights to leadership as requested.
Maintain knowledge of the property, competitors, and local market conditions.
Engage, contract, and oversee vendors and services, ensuring invoices are accurate and comply with budget guidelines.
Maintain complete and current community files and records across property management systems.
Oversee accounts receivable, delinquency, and collections, escalating delinquent accounts in accordance with company procedures.
Develop and maintain an office culture centered on teamwork, resident service, and clear, honest communication.
Work with the Recruiting Team to identify, hire, and onboard talent for the community.
Respond to after-hours issues and emergencies, follow documentation protocols, and respond onsite when needed.
Maintain a professional appearance and comply with the company dress code.
Manage annual unit turnover and oversee move-in and move-out procedures, including move-out inspections, unit readiness, documenting move-out charges, obtaining and organizing vendor bids, and ordering, tracking, and distributing furniture as applicable.
Hire temporary staff for the annual turnover process.