Property Manager

Tailwind Group•Lubbock, TX

25d•Onsite

About The Position

Tailwind Group is hiring a Property Manager to lead the day-to-day management of The Holly, a 288-unit, 864-bed garden-style student housing community in Lubbock, Texas, serving students attending Texas Tech University. The community includes two resort-style swimming pools, a fitness center, a pickleball court, and other amenities. The Property Manager is responsible for supporting residents and team members while driving the property’s operational and financial performance, leasing goals, and annual occupancy targets. The position is based fully in-office and requires consistent daily onsite presence. The standard schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; nights, weekends, and extended hours may be required for business needs, emergencies, and the annual turnover period. Minimal travel may be required for occasional company events or as needed. Compensation is $65,000 to $80,000 plus bonus potential. The role is not eligible for visa sponsorship.

Requirements

Bachelor’s degree in business administration, marketing, real estate, or a related field is strongly preferred.
Three or more years of property management experience.
One or more years of supervisory experience.
Understanding of property management standards, including Fair Housing laws, tenant/landlord rights, and general real estate principles.
Working knowledge of budgeting, financial reporting, rent collection, and expense management.
Familiarity with student-focused customer service and community engagement expectations.
Strong people leadership skills, including the ability to coach, support, and develop team members.
Ability to resolve conflict and escalate situations in a customer-focused manner.
Ability to implement innovative solutions and continuously improve processes.
Ability to take ownership of decisions and outcomes and demonstrate integrity in challenging situations.
Pass a criminal background check.
Availability after hours to support on-call emergencies throughout the year.
Ability to work extended hours during annual turnover, including nights and weekends.
Ability to work fully in-office with consistent daily onsite presence.

Nice To Haves

Student housing experience.
Experience with Entrata software or a similar system.
Openness to becoming a Certified Pool Operator.

Responsibilities

Deliver excellent customer service to residents, prospects, vendors, officials, and community members, and handle escalated customer concerns as needed.
Conduct regular community walks to assess amenities and common areas, maintain curb appeal, and promote pride in the property among team members.
Develop, execute, and manage annual budgets in partnership with ownership, asset management, and accounting, supporting positive net operating income.
Oversee and support leasing to meet leasing velocity goals and achieve annual budgeted occupancy.
Lead on-site maintenance, office, and leasing team members through meetings, onboarding, training, and annual performance reviews.
Coach and develop team members through accountability, collaboration, empowerment, and regular one-on-one meetings.
Use business intelligence tools to analyze property performance and present data-driven insights to leadership when requested.
Maintain product knowledge of the property, competitors, and local market conditions.
Engage, contract, and oversee vendors and services; verify invoices are accurate and compliant with budget guidelines.
Maintain complete, current community files and records across property management systems.
Oversee accounts receivable, delinquency, and collections, escalating delinquent accounts in accordance with company procedures.
Foster an office culture centered on teamwork, excellent resident service, and clear, honest communication.
Work with the Recruiting Team to identify, hire, and onboard talent for the community.
Respond to after-hours issues and emergencies, following documentation protocols and responding onsite as needed.
Maintain a professional appearance and comply with the company dress code.
Manage annual unit turnover and oversee move-in and move-out procedures, including conducting move-out inspections, ensuring units are ready for move-in, assessing and documenting move-out charges, sourcing and organizing vendor bids, ordering and distributing furniture as applicable, and hiring temporary staff.