Property Manager

LINK Property Management•Columbus, OH

60d

About The Position

The Property Manager, described in the posting as a Performance Manager on LINK’s Performance Management team, directs team members at assigned apartment communities and implements policies, procedures, and practices to meet financial goals and operational performance objectives. The role covers property budgeting and financial oversight, team hiring and development, resident relations, maintenance, rent collection, reporting, resident improvement activities, and leasing and renewal operations. The position works with clients, vendors, internal teams, residents, and prospective residents. It oversees community marketing and leasing, resident service issue resolution, property and resident files, compliance with company and regulatory requirements, property condition standards, preventative maintenance, and capital improvement planning. The manager also coordinates operational work for renovations and new management accounts and supports due diligence for prospective acquisitions.

Requirements

High school degree or equivalent required.
Three to five years of related property management experience with multifamily or residential property required.
At least one year of experience leading a team required.
A strong sense of responsibility, ownership, and accountability.
Knowledge of applicable federal, state, and city regulations, including Fair Housing, health and safety policies and procedures, and other aspects of residential multifamily property management.
Financial analysis skills and ability to manage operations within an approved annual budget.
Detailed knowledge of the eviction process and applicable state and federal laws.
Excellent interpersonal skills, including strong verbal and written communication skills.
Positive, get-the-job-done attitude.
Strong attention to detail and accuracy, organizational, multitasking, planning, and time management skills.
Strong leadership skills and ability to develop, train, and motivate others.

Nice To Haves

Bachelor’s degree in Property Management, Real Estate, Business Administration, or a related field preferred.

Responsibilities

Lead, manage, hold accountable, direct, and develop assigned communities’ Performance Management, Sales, and Service teams.
Facilitate meetings and maintain communications and relationships with clients, vendors, and internal team members.
Coordinate Performance Management functions for community renovations or new management accounts.
Provide prompt customer service to residents, prospective residents, visitors, and vendors.
Assist with due diligence for prospective acquisitions.
Participate in interviewing, hiring decisions, and onboarding; oversee direct team performance and employee development.
Participate in developing training programs for people leaders and team members.
Oversee marketing, leasing campaigns, and renewal programs according to company standards.
Coordinate resolution of resident customer service issues and meet with residents when needed to resolve issues.
Oversee property and resident files, leasing and renewal activities, and rent collection.
Oversee property operating budgets and strategic planning; monitor purchases and expenses for cost effectiveness and compliance with approved budgets.
Review weekly operating reports, financial statements, and payables; submit routine and requested reports on forecasts, financial performance, site appearance, audits, marketing, and traffic activities.
Recommend plans and promotions involving rent increases, lease terms, and concessions, and review them with property managers.
Review and approve field operations paperwork, including team member hours, purchase orders, contracts, and purchase card transactions.
Create individual development plans for themselves and their team members.
Recommend, develop, and deliver additional training for Performance Management team members.
Ensure compliance with property condition and quality standards.
Ensure work complies with rental regulatory and contractual agreements, company policies and procedures, and governmental requirements.
Work with the Service Manager on preventative maintenance and prompt corrective action for structural, appearance, equipment, and safety issues.
Coordinate with construction, warranty, quality assurance, and renovations departments to identify apartment capital improvements and ensure funds are budgeted.
Perform other related duties as required and assigned.