Property Manager

SATELLITE AFFORDABLE HOUSING ASSOCIATES•Oakland, CA

18d•$34 - $38•Onsite

About The Position

The Property Manager oversees day-to-day operations at Orchard Senior Homes and Redwood Hill Townhomes in Oakland, California. The role ensures the properties are well-maintained, operate within established financial and operational policies, and comply with applicable regulatory and funding requirements. The Property Manager supervises and guides assigned staff, as applicable, and works collaboratively with Resident Services and Maintenance teams to address property needs and foster a supportive living environment for residents. The role also collaborates with other Property Managers across SAHA’s portfolio and may assist with special projects based on operational needs and availability. The position is full-time, 40 hours per week, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The Property Manager supervises the Assistant Property Manager and may supervise the Custodian and After Hours Resident Coordinator. The position works in conjunction with, but does not directly supervise, the on-site Service Coordinator and Maintenance Technician on tenant issues and activities. Certification as a Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist is required depending on the property’s regulatory structure, or must be attained within six months of hire; SAHA provides certification training. The work is mainly conducted in an apartment complex, approximately 75 percent indoors, with some outdoor inspections, tours, and deliveries. The role involves regular resident, staff, and visitor interactions; daily computer use; frequent walking and other physical activity; and occasional lifting or pushing items up to 25 pounds. The position requires reliable transportation between properties and the ability to independently access all areas of the property, including the roof. SAHA is a nonprofit housing development organization with more than 50 years of experience serving low-income families, seniors, and people with special needs, including people experiencing homelessness. Its work is guided by the belief that everyone deserves a home and a commitment to a more just society that promotes the health, security, and personal development of all people regardless of financial means.

Requirements

At least one year of supervisory experience; relevant informal supervisory or leadership experience may satisfy this requirement.
Critical-thinking and problem-solving skills.
Good judgment, consistency, self-control, and common sense in contact with residents and in business matters.
Ability to promote harmonious relations among residents, staff, vendors, and the community.
Ability to de-escalate and resolve conflict with residents and staff.
Ability to work well with people from diverse socioeconomic and ethnic backgrounds.
Strong verbal presentation skills, including speaking effectively before groups of residents and/or staff.
Strong written communication skills, including writing routine reports and correspondence.
Strong computer skills in Microsoft Office, including Excel, Word, and Outlook.
Ability to read and interpret documents such as emergency management systems, safety rules, operating and maintenance instructions, and procedure manuals.
Knowledge of landlord-tenant law and procedures, and ability to understand HUD manuals and industry publications.
Knowledge of building maintenance systems.
Strong attention to detail and organizational skills, including ability to perform multiple functions simultaneously and in a timely manner.
Ability to receive and follow through on verbal information and instructions by phone, email, and in person when supervisors or management are not on site.
Ability to recognize sounds from emergency equipment and take appropriate action.
Ability to detect unusual or unpleasant odors, such as a natural gas leak.
Reliable means of transportation to travel between properties.
Initiative and follow-through on tasks.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to speak clearly and articulate accurately to give directions and communicate by phone.
Ability to see, smell, and hear, and independently access all areas of the property, including the roof.
Ability to meet the stated physical demands, including frequent walking, stooping, bending, squatting, stair climbing, walking on uneven ground, reaching, and occasional lifting or pushing up to 25 pounds.
Ability to handle upset, belligerent, or irritated residents or visitors calmly and diplomatically.
Applicable Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist certification, depending on the property and regulatory structure, or ability to attain it within six months of hire.

Nice To Haves

Affordable housing and/or property management experience.
Experience or knowledge of affordable housing programs such as Tax Credit, HUD, or Section 8.
Knowledge of Yardi.
Experience preparing budgets.
Already holding a Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist certification, depending on the property and regulatory structure.

Responsibilities

Oversee the day-to-day operations of the assigned properties.
Ensure the properties are well-maintained and operate within established financial and operational policies.
Ensure compliance with applicable regulatory and funding requirements.
Provide supervision and guidance to assigned staff, where applicable.
Collaborate with Resident Services and Maintenance teams to address property needs and support residents.
Collaborate with other Property Managers across SAHA’s portfolio.
Assist with special projects based on operational needs and availability.
Address tenant issues and activities in conjunction with the on-site Service Coordinator and Maintenance Technician.
Obtain the applicable COS and/or Certified Tax Credit Specialist certification within six months of hire if not already certified.
Travel between properties as necessary to carry out position duties.
Independently access all areas of the property, including the roof.