Property Manager
About The Position
The Property Manager is responsible for leasing and occupancy, resident communication and retention, property reporting and rent processing, and coordinating day-to-day property activities in accordance with Quantum Residential standards. The role manages office clerical, filing, and record-keeping systems and works to identify and meet residents’ needs. It also oversees the property within budgetary guidelines established by the Regional Property Manager and Owner, and may involve overall building management when staffing is limited. The position directly supervises office and maintenance staff, including approving timecards. For properties subject to affordable housing requirements, the role must meet applicable regulatory and investor requirements, including LIHTC and HUD guidelines. The position is based at Verde Pines in Bend, Oregon; travel is described as negligible, with possible out-of-town conference travel.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Two years of related property-management experience or training is preferred.
- Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
- Knowledge of office management systems and procedures; strong time-management, multitasking, prioritization, attention-to-detail, and problem-solving skills.
- Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
- Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and units of weight, volume, and distance.
- Ability to communicate effectively, work under pressure, self-direct, work with or without direct supervision, and work well with others; the posting also identifies potential to become a team leader as desirable.
- Safety-consciousness and attention to detail.
- Valid driver’s license and valid liability insurance; use of a personal vehicle may be required.
- Ability to meet the physical demands of the position, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.
Nice To Haves
- Experience managing or leasing multifamily properties.
- Multifamily certification, such as ARM, CAM, or NALP.
- Bookkeeping experience.
Responsibilities
- Respond to telephone inquiries, show apartments, follow up with prospects, monitor traffic, and convert prospective residents into leases.
- Open models daily and walk the model tour route to maintain a quality presentation.
- Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files.
- Conduct market surveys as requested and contact residents about lease renewals to encourage retention.
- Secure at least the industry-average share of the property's overall closed leases.
- Perform move-in inspections and review welcome packets with new residents in a timely manner.
- Maintain legal records and files, and enter daily activity on daily and vacancy reports.
- Prepare and process resident service requests; assist with resident complaints and problems, including rent payments and service requests.
- Assist with newsletters, promotional flyers, community activities, and events.
- Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
- Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
- Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals; and make bank deposits.
- Help prepare required weekly and monthly reports and prepare legal action for evictions as necessary.
- For applicable affordable properties, meet regulatory and investor requirements; conduct initial and annual certifications, rent increases, and utility allowances under LIHTC and HUD guidelines; and prepare sites for MOR, REAC, HQS, regulatory, investor, and other inspections or audits.
- Manage office and maintenance staff directly, including approving timecards.
- Perform other assigned duties, potentially including overall building management when staffing is limited.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
