Property Manager

QUANTUM RESIDENTIAL • Seattle, WA

8d • $38 - $39 • Onsite

About The Position

The Property Manager is responsible for marketing and leasing apartments, maintaining occupancy, supporting resident retention, and communicating effectively with current and prospective residents. The role coordinates day-to-day property activities in accordance with Quantum Residential standards, manages office clerical functions and recordkeeping, and helps ensure resident needs are met.

The position oversees leasing administration, resident relations, rent collection and deposits, account records, reports, and property operations within budget guidelines established by the Regional Property Manager and Owner. At affordable properties, the role also supports regulatory compliance, certifications, inspections, and audits under applicable LIHTC and HUD guidelines. The Property Manager directly supervises office and maintenance staff. Additional duties may be assigned, including overall building management when staffing is limited.

Requirements

• High school diploma or GED.
• Two years of related property management experience or training is preferred, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office, particularly email, Word, and Excel.
• Knowledge of office management systems and procedures.
• Strong time-management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
• Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American units of money, weight, volume, and distance.
• Ability to communicate effectively, work well under pressure, and work with or without direct supervision.
• Valid driver’s license and valid liability insurance; personal vehicle may be required.
• Ability to meet the physical demands of the role, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.

Nice To Haves

• Experience managing or leasing multifamily properties.
• Multifamily certification such as ARM, CAM, or NALP.
• Bookkeeping experience.
• Safety-conscious approach, attention to detail, self-motivation, self-direction, and ability to become a team leader.

Responsibilities

• Respond to telephone and walk-in inquiries, show apartments, follow up with prospects, and convert prospects into leases.
• Monitor property traffic using guest cards and traffic logs, and open and prepare model apartments for daily tours.
• Obtain lease information, complete applications, conduct credit and reference checks, and establish and maintain lease files and legal records.
• Conduct move-in inspections and review welcome materials with new residents.
• Contact residents whose leases are expiring or who are not currently on lease to encourage retention and renewals.
• Prepare and process resident service requests; assist with resident concerns and complaints, including rent and service issues.
• Help prepare newsletters and promotional flyers and plan community activities and events.
• Ensure personnel respond to resident requests and complaints promptly, efficiently, and courteously.
• Operate the property within the budget and financial guidelines established by the Regional Property Manager and Owner.
• Collect, record, and deposit rent, application fees, security deposits, and other payments; maintain account records and journals and make bank deposits.
• Prepare weekly and monthly reports and input daily activity into daily and vacancy reports.
• Help prepare legal action for evictions when necessary.
• At applicable affordable properties, comply with regulatory and investor requirements; conduct initial and annual certifications, rent increases, and utility allowances according to LIHTC and HUD guidelines.
• Prepare applicable sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory agency and investor audits, and inspections.
• Manage office clerical, filing, and recordkeeping systems.
• Directly supervise office staff and maintenance staff, including approving timecards.
• Perform other assigned tasks, potentially including overall management of the building when staffing is limited.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED