Property Manager

QUANTUM RESIDENTIAL•Portland, OR

3d•$28 - $31•Onsite

About The Position

The Property Manager is responsible for leasing and occupancy, resident communication and retention, property reporting and rent administration, and coordination of day-to-day property activities in accordance with Quantum Residential standards. The role manages office clerical, filing, and record-keeping systems; helps meet residents’ needs; and oversees office and maintenance staff, including approving timecards. The position handles marketing and leasing activities, lease administration, resident relations, accounting and reporting, and—where applicable—affordable housing compliance. Additional duties may be assigned, including overall building management when staffing is limited.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Two years of related property management experience or training preferred.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Strong time-management skills and ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and units of weight, volume, and distance.
Valid driver’s license and valid liability insurance.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.

Nice To Haves

Experience managing or leasing multifamily properties.
Multifamily certification such as ARM, CAM, or NALP.
Bookkeeping experience.
Effective communication skills, safety-consciousness, attention to detail, ability to work under pressure, self-motivation and self-direction, ability to work with or without direct supervision, and potential to become a team leader.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospects, monitor property traffic, maintain guest cards and traffic logs, and support conversion of prospects to leases.
Open models and walk the model tour route daily to ensure a quality presentation; obtain lease information and complete applications.
Conduct required credit and reference checks, set up and maintain lease files, and conduct market surveys as requested.
Contact residents regarding lease renewals and support resident retention.
Secure at least the industry-average share of the property’s overall closed leases.
Perform move-in inspections and review welcome packets with new residents; maintain legal records and files.
Record daily activity on daily and vacancy reports.
Prepare and process resident service requests; assist with resident problems and complaints, including rent payments and service requests.
Assist with newsletters, promotional flyers, and planning community activities and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the budget and financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rents, application fees, security deposits, and other payments; maintain account records and journals and make bank deposits.
Help prepare weekly and monthly reports and legal action for evictions as necessary.
Where applicable, comply with regulatory agencies and investor requirements; ensure administrative and building operations comply with regulations.
Where applicable, conduct initial certifications and annual recertifications, process rent increases and utility allowances, and prepare sites for MOR, REAC, HQS, regulatory, investor, and other inspections or audits under LIHTC and HUD guidelines.
Manage office and maintenance staff directly, including approval of timecards.
Perform other assigned duties, potentially including overall building management when staffing is limited.