Property Manager I
About The Position
Under the direction of the Portfolio Manager, the Property Manager I oversees property operations, optimizes financial performance, and ensures an exceptional living experience for residents. The role manages rent collections, implements procedures for delinquent accounts, processes applications, and complies with budgets. The position requires a high school diploma or GED and one to three years of property management experience. Candidates should be proficient in MS Office and have strong interpersonal, written and oral communication, customer service, critical thinking, problem-solving, organizational, and time-management skills. The ability to work effectively with others in a team approach and outstanding phone etiquette are also required. Knowledge of Onesite is a plus. The position is exempt from overtime under the Fair Labor Standards Act and applicable state laws. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexibility for after-hours, evening, and weekend calls and work is needed when required. Native American preference may be given to qualified Native American Indians under the Indian Preference Hiring Act. Native American Connections is a drug-free workplace, and reporting to work after use of alcohol, a controlled substance, or abuse of any other substance is prohibited.
Requirements
- High school diploma or GED.
- One to three years of property management experience.
- Proficiency in MS Office.
- Strong interpersonal skills and the ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Critical-thinking, problem-solving, organizational, and time-management skills.
- Ability to work well with others in a team approach.
- Outstanding phone etiquette.
Nice To Haves
- Knowledge of Onesite.
Responsibilities
- Ensure lease-up occupancy and funding deadlines are met.
- Review rental applications for accuracy and property-specific qualifications.
- Conduct move-in orientations and review policies, rules, and rental terms with new residents.
- Collect rent promptly in accordance with agency policies; manage rent documentation and evictions when necessary.
- Provide supervisors with monthly updates on outstanding rents and collection efforts.
- Prepare and process bank deposits, scan or deliver them to designated personnel, and ensure rent is correctly posted in property management software.
- Complete required income documentation in accordance with LIHTC/HOME regulations.
- Ensure compliance with property and LIHTC/HOME program requirements, working closely with the Asset Manager.
- Monitor unit turnover and coordinate with Maintenance to minimize income loss from vacant units.
- Manage move-ins and move-outs, including apartment inspections at check-in and check-out.
- Respond promptly to emergencies, report accidents, and prepare appropriate documentation.
- Communicate with residents, applicants, vendors, and internal teams to support smooth property operations.
- Ensure residents are provided with a clean, well-maintained community.
- Help resolve resident complaints.
- Adhere to Fair Housing practices and regulations.
- Use problem-solving and conflict-resolution skills to address customer concerns.
- Work with the Portfolio Manager to prepare the property's annual operating budget.
- Perform additional duties as assigned by the Portfolio Manager or supervisor.
- Provide after-hours, evening, and weekend call or work coverage when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
