Property Management Intern

Fairlawn • Champaign, IL

7d • Onsite

About The Position

We are seeking a highly motivated Property Management Intern (high school or undergraduate) to join our property management team this Summer season. If you have experience in customer service, event management, hospitality, or restaurants and want to learn about real estate, our Summer Leasing Specialist Intern position may be for you!

What will you do?
Assist the Smile Managers with various projects related to the preparation, organization, and execution of turnover as well as the lease renewal process
Support the move-out process including collecting resident keys, performing move-out and final walk inspections, and processing security deposit reconciliations
Provide exceptional customer service and support through multiple communication channels (email, phone, SMS messaging, Appfolio Contact Center, etc)
Assist in guiding residents through the move-in process by conducting property tours, answering questions, and assisting in the application process
Observe and perform tasks associated with the operation of the property including maintenance of resident information systems and resident files
Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships
Learn and comply with all Fair Housing Laws -- (We provide training)
Pivot, roll up your sleeves, and jump in where needed!

Requirements

• Proficient with computer applications and software (e.g. Microsoft Office Suite, Appfolio, Outlook)
• Excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
• Valid driver’s license
• Must be able to perform the physical functions of the position resident communications, not limited to ability to walk properties, complete physical inspections, deliver communications, and show properties

Nice To Haves

• Experience in customer service, event management, hospitality, or restaurants
• Experience in real estate

Responsibilities

• Assist the Smile Managers with various projects related to the preparation, organization, and execution of turnover as well as the lease renewal process
• Support the move-out process including collecting resident keys, performing move-out and final walk inspections, and processing security deposit reconciliations
• Provide exceptional customer service and support through multiple communication channels (email, phone, SMS messaging, Appfolio Contact Center, etc)
• Assist in guiding residents through the move-in process by conducting property tours, answering questions, and assisting in the application process
• Observe and perform tasks associated with the operation of the property including maintenance of resident information systems and resident files
• Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships
• Learn and comply with all Fair Housing Laws
• Pivot, roll up your sleeves, and jump in where needed!

Benefits

• Competitive Pay + Incentives
• The option to participate in our 401(k) Retirement Plan with a company match
• Company events to promote team cohesion
• The opportunity to work for a growing organization where you are valued and can have a direct impact

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED