Property Damage Processor

Western Express•Nashville, TN

11d•Onsite

About The Position

The Property Damage Processor supports the claims office by handling incoming calls and assisting with claims intake, entry, documentation, payment tracking, and claim closure. The role involves communicating with drivers, claimants, adjusters, and other claims staff; gathering information; processing releases; distributing correspondence; and supporting subrogation efforts. In-person, in-office attendance is an essential function of this position.

Requirements

High school diploma.
Knowledge of relevant employment laws.
Knowledge of company policies and procedures.
Strong verbal and written communication skills.
Attention to detail.
Ability to work in a high-volume, fast-paced environment.
Ability to work independently and establish rapport and positive working relationships with department and organizational leadership.
Knowledge of Microsoft Office.
Ability to learn AS-400 to enter claims, query driver locations, send and receive messages, and check and track claim status.
Strategic thinking.
Negotiation skills.
Investigation skills.
Property valuation knowledge or skills.
Knowledge of or experience with the claims management process.

Nice To Haves

Investigative experience, including law enforcement, loss prevention, or insurance adjustment.
Western Express and/or trucking experience.
Appraisal or valuation experience.
Vehicle recovery and/or maintenance administration experience.

Responsibilities

Serve as the primary call taker for claims coming into the claims office.
Serve as a primary or secondary claims entry specialist, helping enter incidents into AS400 for incidents generated between the last business day and 12 p.m.
Serve as a primary or secondary claims intake specialist, helping consolidate and distribute relevant supporting documentation.
Contact drivers and claimants and obtain follow-up information needed to complete claims.
Document and distribute telephone messages to appropriate claims staff.
Complete and distribute property damage release forms to claimants as requested by claims adjusters.
Track claims ready for payment from receipt of the executed release form through the accounts payable office, and close completed claims in AS400.
Deliver, pick up, and internally distribute correspondence, including U.S. mail and correspondence for claims staff.
Order and distribute police reports as needed or requested by adjusters.
Assist the subrogation adjuster in recovering money owed for damage to Western Express property, including documenting follow-up communications with responsible parties or insurance carriers.