Property Damage Processor

Western Express•Nashville, TN

10d•Onsite

About The Position

The Property Damage Processor supports Western Express’s claims office by handling incoming claims calls, entering and organizing claim information, gathering supporting documentation, and coordinating claim correspondence and payment processing. The role works with drivers, claimants, claims adjusters, accounts payable, and other claims staff, and assists with subrogation efforts to recover money owed for damage to Western Express property. This position is performed in person at Western Express’s campus. The company describes its campus as a state-of-the-art facility rebuilt in 2020, with on-site gyms, guided fitness classes, and a cafeteria. Western Express promotes from within and describes its culture as family-oriented, with growth potential and incentives for hardworking employees.

Requirements

High school diploma.
Knowledge of relevant employment laws.
Knowledge of company policies and procedures.
Strong verbal and written communication skills.
Attention to detail.
Ability to work in a high-volume, fast-paced environment.
Ability to work independently and establish rapport and positive working relationships with department and organizational leadership.
Knowledge of Microsoft Office.
Ability to learn the AS-400 to enter claims, query driver locations, send and receive messages, and check and track claim status.
Strategic thinking.
Negotiation skills.
Investigation skills.
Property valuation knowledge.
Claims management process knowledge or experience.
Ability to attend work in person; in-office attendance is described as an essential function of the position.

Nice To Haves

Investigative experience, including law enforcement, loss prevention, or insurance adjustment.
Western Express and/or trucking experience.
Appraisal or valuation experience.
Vehicle recovery and/or maintenance administration experience.

Responsibilities

Serve as the primary call taker for claims coming into the claims office.
Serve as the primary or secondary claims entry specialist and assist with daily entry of claims into the AS400 for incidents generated between the last business day and 12 p.m.
Serve as the primary or secondary claims intake specialist and assist with consolidating and disseminating relevant supporting claim documentation.
Contact drivers and claimants and obtain follow-up information needed to complete claim documents.
Distribute telephone messages to the appropriate claims staff.
Complete and distribute property damage release forms to claimants as requested by claims adjusters.
Track claims ready for payment from receipt of the executed release form through accounts payable, and close completed claims in the AS400.
Deliver, pick up, and internally distribute correspondence, including U.S. mail and correspondence for claims staff.
Order and distribute police reports as necessary or as requested by adjusters.
Assist the subrogation adjuster in recovering money owed for damage to Western Express property, including documenting follow-up communications with responsible parties or insurance carriers.