Property/Community Manager
About The Position
The Property Manager ensures the financial and operational success of a residential community by balancing customer service with expense savings. The role uses current market knowledge and communicates the property’s financial direction to senior management. As part of a growing organization, the Property Manager is also expected to recommend ways to continually improve the business. Eagle Rock Properties is a full-service real estate firm headquartered in New York, providing investment, property management, and construction management services. It specializes in rental apartment communities across the Northeast and Mid-Atlantic regions and has more than 275 professionals.
Requirements
- At least 3 years of multifamily apartment property management experience in a leadership role.
- Proven leadership in managing capital improvements, unit renovations, and staff development.
- Experience managing a staff of at least 5.
Responsibilities
- Create and implement marketing plans that integrate the apartment community with the neighborhood.
- Track leasing traffic, evaluate results, and make recommendations.
- Adjust prices across the community to reflect the unique features of individual apartments.
- Maintain an up-to-date survey of primary competitors.
- Sell to prospective residents and effectively showcase apartment and community features and benefits.
- Prepare all lease-related documents accurately.
- Resolve resident concerns and issues.
- Follow up consistently and promptly on calls, emails, and site visits.
- Provide customer service to current and prospective residents and assist with resident retention.
- Process applications and prepare paperwork for incoming residents, outgoing residents, and renewals.
- Create the annual operating budget.
- Explain variances between actual financial results and the budget.
- Maintain an organized office and accurate records.
- Coordinate maintenance requests with the in-house maintenance team.
- Communicate the property’s financial direction to senior management and recommend ways to improve the business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
