Property Claims Specialist

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

115d•Onsite

About The Position

The Property Claims Specialist is a seasonal full-time position in Guest Services, based in Fairbanks Transportation and Guest Services, Fairbanks, Alaska. The role manages delayed and damaged luggage or property claims, provides customer follow-up, coordinates with ship staff, vendors, and internal teams, and prepares luggage for shipment. The position also assists with luggage operations at various Fairbanks locations and helps guests and employees with general questions and inquiries. Collaboration across divisions supports efficient luggage operations and a positive guest experience.

Requirements

Proficiency in computer business applications and internet use.
Current, valid driver's license and clean driving record; a Motor Vehicle Report will be requested.
Must meet the company's clean driver eligibility requirements.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work and maintain attention to time constraints in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Nice To Haves

Two years of experience in property claims or customer service positions is preferred.

Responsibilities

Process delayed and damaged luggage/property claims filed in Fairbanks, Alaska.
Provide customer service and follow up on claims; search for lost claims.
Present claim procedures to guests as needed.
Communicate regularly with other divisions regarding delayed or missing luggage and personal property.
Create, maintain, and prepare reports for the local office and Holland America Line and Princess Cruises corporate departments.
Prepare luggage for shipment.
Communicate with ship staff and third-party vendors regarding luggage shipping.
Assist with general luggage operations at various locations in Fairbanks.
Assist guests and employees with general questions and inquiries.