Property Claims Specialist

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

118d

About The Position

The Property Claims Specialist manages delayed and damaged luggage and property claims in Anchorage, Alaska. The role processes claims, follows up with guests, searches for lost claims, and coordinates with ship staff, third-party vendors, and internal teams. It also supports luggage operations and helps provide a positive guest experience.

Requirements

Proficiency with computer business applications and the internet.
Current, valid driver's license and a clean driving record; a Motor Vehicle Report will be requested.
Meet the company's clean driver eligibility requirements.
Pass a pre-employment background check.
Be eligible to work in the United States; the company is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on one's feet for at least 8 hours per day.

Nice To Haves

Two years of experience in property claims or customer service positions is preferred.

Responsibilities

Process delayed and damaged luggage or property claims filed in Anchorage, Alaska.
Follow up with customers on claims and search for lost claims.
Present claim procedures to guests as needed.
Communicate with other divisions about delayed or missing luggage and personal property.
Create, maintain, and prepare reports for the local office and Holland America Line and Princess Cruises corporate departments.
Prepare luggage for shipment.
Coordinate luggage shipping with ship staff and third-party vendors.
Assist with general luggage operations at various locations in Anchorage.
Assist guests and employees with general questions and inquiries.