Property Attendant

INTOWN SUITES•Chicago, IL

6d•Onsite

About The Position

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests, serves as the property’s after-hours emergency contact, and assists guests as needed. The role is not a security position. The attendant must not possess firearms or dangerous or deadly weapons while on InTown property and must not intervene in observed safety, security, or suspicious-activity situations. They should instead contact the proper authorities or the General Manager immediately. The attendant is required to live on the property during employment and follow the guidelines in the “Terms of Guest Agreement” provided to guests. The position involves being on call five to six days per week, as determined jointly by the Regional Operations Manager and the immediate supervisor or manager. The attendant completes property rounds and inspections according to the property’s operating schedule and documents rounds and incidents. The property address listed is 2411 Landmeier Road, Elk Grove Village, Illinois 60007.

Requirements

Ability to read, understand, and interpret information found in a variety of internal hotel information.
Ability to read, speak, and write efficiently to interact with guests and staff.
Ability to self-supervise and work with limited supervision.
Must live on the property during the term of employment.
Must follow the guidelines in the “Terms of Guest Agreement” provided to guests.
Must not possess a firearm or dangerous or deadly weaponry while on InTown property.

Responsibilities

Keep watch on the property when the office is closed.
Report safety or security issues to the General Manager, or to local authorities or emergency service providers if warranted.
Respond professionally and courteously to guest needs, complaints, and concerns in person and by phone after office hours.
Establish good communication and professional relationships with property guests.
Ensure storage and employee areas are secured nightly.
Obtain the guest list nightly to ensure only authorized guests have access to rooms and the property.
Note issues on the Daily Action Plan for General Manager investigation.
Obtain a Vacant Room Report to ensure vacant rooms are secured nightly.
Immediately call the General Manager or Regional Operations Manager about safety or security issues and urgent questions or concerns.
Follow company procedures to verify identification and provide room access to guests who are locked out.
Assist guests with minor maintenance issues.
Document all rounds and incidents on the Property Attendant Checklist.
Perform other tasks as assigned by a supervisor.
Ensure the property is always clean and free of trash and debris.
Follow the on-call schedule.
Complete three thorough inspections each scheduled Monday-through-Saturday night, generally around 7:00 PM, 9:00 PM, and after midnight, with timing determined by the ROM/GM or immediate supervisor or manager.
At properties closed on Sunday, complete five evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight.
At properties open on Sunday, complete at least three rounds after closing; additional rounds may be required as determined by the ROM/GM or immediate supervisor or manager.