Property Attendant

INTOWN SUITES•Atlanta, GA

7d•Onsite

About The Position

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests, serves as the property’s after-hours emergency contact, and assists guests as needed. This role is not a security guard position. The attendant must not possess firearms or dangerous or deadly weapons while on InTown property and must not intervene in safety or security incidents; instead, they must promptly contact the appropriate authorities or the General Manager. The attendant is required to live on the property during employment and follow the guidelines in the Terms of Guest Agreement provided to guests. The attendant is on call five to six days per week, as jointly determined by the Regional Operations Manager and immediate supervisor or manager. They conduct property rounds and inspections according to the property’s operating schedule, document rounds and incidents, respond to guest needs after office hours, and help keep the property clean and secure.

Requirements

Ability to read, understand, and interpret information in a variety of internal hotel materials.
Ability to read, speak, and write efficiently to interact with guests and staff.
Ability to self-supervise and work with limited supervision.
Must live on the property during employment.
Must be available on call five to six days per week as determined by management.
Must complete the required property rounds and inspections according to the applicable schedule.
Must follow the Terms of Guest Agreement and company procedures.
Must not possess firearms or dangerous or deadly weapons on InTown property.

Responsibilities

Keep watch on the property when the office is closed.
Report safety or security issues to the General Manager or, when warranted, local authorities or emergency service providers.
Respond professionally and courteously to guest needs, complaints, and concerns in person and by phone after office hours.
Establish good communication and professional relationships with property guests.
Secure storage and employee areas nightly.
Obtain the nightly guest list and ensure only authorized guests have access to rooms and the property.
Record issues on the Daily Action Plan for General Manager investigation.
Obtain a Vacant Room Report and ensure vacant rooms are secured nightly.
Immediately contact the General Manager or Regional Operations Manager about safety or security issues and urgent questions or concerns.
Follow company procedures to verify identification and provide room access to guests who are locked out.
Assist guests with minor maintenance issues.
Document all rounds and incidents on the Property Attendant Checklist.
Perform other tasks as assigned by a supervisor.
Ensure the property is clean and free of trash and debris.
Follow the on-call schedule.
Complete three thorough inspections each scheduled Monday through Saturday night, generally around 7:00 PM, 9:00 PM, and after midnight, with timing determined by management.
At properties closed on Sunday, complete five evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight.
At properties open on Sunday, complete at least three rounds after closing; additional rounds may be required as determined by management.
Live on the property during the term of employment and follow the Terms of Guest Agreement.
Do not possess firearms or dangerous or deadly weapons while on InTown property, and do not intervene in safety or security incidents.