Property Attendant

INTOWN SUITES•Murfreesboro, TN

7d•Onsite

About The Position

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests. The role serves as the property's emergency contact after office hours and assists guests as needed. The Property Attendant is not a security guard and is prohibited from possessing firearms or dangerous or deadly weapons on InTown property. They should remain alert to safety or security issues and suspicious activity, but must not intervene; they should contact the proper authorities or General Manager immediately. The employee is required to live on the property during employment and follow the guidelines in the Terms of Guest Agreement provided to guests. The Property Attendant is on call five to six days per week, as determined jointly by the Regional Operations Manager and immediate supervisor or manager. On scheduled Monday–Saturday nights, the attendant must complete three thorough property inspections, generally around 7:00 PM, 9:00 PM, and after midnight, with timing determined by management. On Sundays when the property is closed, the attendant must complete five evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight. When the property is open on Sunday, at least three rounds are required after closing; management may require additional rounds. The position involves indoor work on hard and carpeted surfaces, as well as work on uneven surfaces in hot, cold, and wet conditions. Physical activities include walking, standing, climbing and balancing, stooping, kneeling, bending, crouching, crawling, ladder climbing up to approximately 30 feet, and lifting or carrying more than 50 pounds and occasionally up to 100 pounds.

Requirements

Ability to read, understand, and interpret information found in a variety of internal hotel information.
Ability to read, speak, and write efficiently to interact with guests and staff.
Ability to self-supervise and work with limited supervision.
Must live on the property during employment.
Must follow the guidelines in the Terms of Guest Agreement provided to guests.
Must not possess a firearm or dangerous or deadly weaponry while on InTown property.
Able to perform the stated physical duties, including climbing ladders up to approximately 30 feet and lifting or carrying more than 50 pounds and occasionally up to 100 pounds.

Responsibilities

Keep watch on the property when the office is closed.
Report safety or security issues to the General Manager or, when warranted, local authorities or emergency service providers; do not intervene in suspicious or dangerous situations.
Respond professionally and courteously to guest needs, complaints, and concerns in person and by phone after office hours.
Establish good communication and professional relationships with property guests.
Secure all storage and employee areas nightly.
Obtain the nightly guest list and ensure only authorized guests have access to rooms and the property.
Record issues on the Daily Action Plan for General Manager investigation.
Obtain a Vacant Room Report and ensure vacant rooms are secured nightly.
Immediately contact the General Manager or Regional Operations Manager about safety or security issues and urgent questions or concerns.
Follow company procedures to verify identification and provide room access to guests who are locked out.
Assist guests with minor maintenance issues.
Document all rounds and incidents on the Property Attendant Checklist.
Perform other tasks as assigned by a supervisor.
Ensure the property is clean and free of trash and debris.
Follow the on-call schedule and complete required property inspections and rounds.