Property Attendant

INTOWN SUITES•Arlington, TX

12d•Onsite

About The Position

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests, serves as the property’s emergency contact after office hours, and assists guests as needed. This role is not a security guard. The attendant must not possess firearms or dangerous or deadly weapons while on InTown property and must not intervene in safety or security incidents; they should contact the proper authorities or General Manager immediately. The attendant is required to live on the property during employment and follow the guidelines in the “Terms of Guest Agreement.” The attendant is on call five to six days per week, as determined jointly by the Regional Operations Manager and immediate supervisor or manager. Scheduled inspections include three thorough rounds each night from Monday through Saturday, generally around 7:00 PM, 9:00 PM, and after midnight, with exact timing determined by management. On Sundays, properties closed that day require five evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight; properties open on Sunday require at least three rounds after closing. Additional rounds may be required. The work includes indoor areas with hard and carpeted surfaces, as well as uneven surfaces in hot, cold, and wet conditions. Physical tasks include climbing and standing on ladders up to approximately 30 feet, frequent walking and standing, and lifting and carrying over 50 pounds and occasionally up to 100 pounds.

Requirements

Ability to read, understand, and interpret information in a variety of internal hotel materials.
Ability to read, speak, and write efficiently to interact with guests and staff.
Ability to self-supervise and work with limited supervision.
Must live on the property during employment.
Must follow the guidelines in the “Terms of Guest Agreement.”
Must not possess a firearm or dangerous or deadly weaponry while on InTown property.
Must not intervene in safety or security incidents and must contact the proper authorities or General Manager.

Responsibilities

Keep watch on the property when the office is closed.
Report safety or security issues to the General Manager or, when warranted, local authorities or emergency service providers; do not intervene in such incidents.
Respond professionally and courteously to guest needs, complaints, and concerns in person and by phone after office hours.
Establish good communication and professional relationships with property guests.
Ensure storage and employee areas are secured nightly.
Obtain the guest list nightly and ensure only authorized guests have access to rooms and the property.
Note issues on the Daily Action Plan for General Manager investigation.
Obtain a Vacant Room Report and ensure vacant rooms are secured nightly.
Immediately contact the General Manager or Regional Operations Manager about safety or security issues and urgent questions or concerns.
Follow company procedures to verify identification and provide room access to guests who are locked out.
Assist guests with minor maintenance issues.
Document all rounds and incidents on the Property Attendant Checklist.
Perform other tasks as assigned by a supervisor.
Ensure the property is always clean and free of trash and debris.
Follow the on-call schedule and complete required property inspection rounds.