Property Administrator

FirstKey Homes • Kansas City, MO

4d

About The Position

The Property Administrator enhances the resident experience by delivering exceptional service, assisting Property Managers, and ensuring daily tasks are completed promptly. The role serves as a primary contact for residents and supports resident retention, payments and collections, move-ins, compliance, and community operations. The position is primarily indoor office work and may involve extended periods of sitting and computer use, as well as regular use of hands to operate computers, printers, and copiers. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.
• Knowledge of customer service practices, including needs assessment, service standards, and satisfaction evaluation.
• Knowledge of clerical procedures and systems, including word processing, filing, transcription, form design, and office terminology.
• Active listening and the ability to understand and respond appropriately.
• Critical thinking and problem-solving analysis.
• Effective time management for self and others.
• Performance monitoring and improvement skills.
• Clear spoken communication.
• Effective written communication.
• Attention to detail and thorough task completion.
• Dependability and responsibility in fulfilling obligations.
• Cooperation and positive interaction with others.
• Goal-setting, effort, and achievement motivation.
• Adaptability and openness to change and varied work.

Nice To Haves

• Experience with Yardi Voyager or similar property management software.
• Experience in property management, real estate, or a related industry.
• Experience in a fast-paced, high-growth environment.
• Proficiency in spoken and written Spanish.

Responsibilities

• Act as the primary point of contact for FirstKey Residents by managing Zendesk tickets, office visits, and resident requests, resolving inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to support successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete compliance paperwork, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns with residents throughout their lease term.
• Perform other duties as assigned based on company requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED