Property Adjuster - Field Estimating Oklahoma City, OK

Allstate•USA - OK (Remote), OK

23h•$68,000 - $115,245

About The Position

The Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with particular focus on water losses. The adjuster independently investigates property claims, reviews damage, interprets policies, communicates with customers through phone, email, and video, and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires empathetic customer service, sound judgment, accurate and timely claim documentation, and effective use of estimating and settlement tools. Allstate provides initial and ongoing training; approximately two weeks of training will take place in Dallas, Texas. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The position requires residency in the posted location, a valid driver’s license, and travel to customer homes. The role is not available to residents of California, Alaska, Hawaii, or Puerto Rico.

Requirements

Two years of previous experience as an outside adjuster is highly desired.
Proficiency in Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills to assess damage accurately and expedite claim settlements.
Excellent communication and interpersonal skills to provide customer service.
Ability to travel to customers’ homes and handle virtual claims nationwide.
Detail-oriented and organized, with a focus on high-quality work.
Residency within the posted location is mandatory.
Ability and willingness to carry a 50-pound ladder and access roofs up to a 6/12 pitch on one- to two-story homes.
Valid driver’s license and willingness to travel.
Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.
For home working, a dedicated private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required.

Nice To Haves

Active applicable licenses may qualify the candidate for a $1,000 licensing sign-on bonus; examples include a Home Resident Property & Casualty License, a Designated Home State Florida or Texas License, and/or an applicable Appraiser License.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate property damage and coverage, including reviewing damage and interpreting policies.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus on water-loss claims and support policyholders through the claims process.
Communicate with customers through phone, email, and video, adapting communication to customer preferences and providing claim updates.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, and settlement platforms to resolve claims and address challenging situations.
Maintain timely, accurate claim documentation and follow policy agreements.
Attend approximately two weeks of training in Dallas, Texas, and participate in ongoing training.
Obtain required adjuster and/or appraiser licenses within 60 days of hire when applicable.
Travel as needed and carry a 50-pound ladder to access roofs up to a 6/12 pitch on one- to two-story homes.

Benefits

Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help employees balance work with the rest of their lives.
Potential eligibility for a company car under company mileage guidelines.
Mileage reimbursement for work-related use of a personal vehicle.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.
Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; current employees and candidates who previously worked for Allstate or its family of companies are ineligible.